Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Conti

Rochester

Summary

Professional trainer with strong background in team development and performance improvement. Adept at creating and implementing training programs that enhance team skills and operational efficiency. Reliable and adaptable, known for fostering collaborative environments and achieving high standards through team effort and dynamic problem-solving. Key skills include mentorship, training program development, and effective communication.

Overview

6
6
years of professional experience

Work History

Crew Trainer

McDonald's
05.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.

Assistant Store Manager

Burger King
06.2019 - 05.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Education

High School Diploma -

Spencerport High School
2707 Spencerport Rd, Spencerport, NY 14559
06-2021

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Coaching and mentoring
  • Cleaning and sanitation
  • Work Planning and Prioritization
  • Policies and procedures
  • Task delegation

Timeline

Crew Trainer

McDonald's
05.2023 - Current

Assistant Store Manager

Burger King
06.2019 - 05.2023

High School Diploma -

Spencerport High School

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