Mackenzie Copenhaver
Rupert,WV
Summary
Dynamic Respite Care Provider at Palco with expertise in healthcare coordination and customer service. Proven ability to manage budgets and optimize client finances while fostering trust and communication. Recognized for exceptional problem-solving skills and attention to detail, ensuring high standards of service and client satisfaction. Certified in CPR/AED.
Overview
6
6
years of professional experience
Work History
Respite Care Provider
Palco
03.2020 - Current
- Managed annual budget, ensuring expenditures remained within allotted limits.
- Provided comprehensive financial services, including budget planning and tracking clients personal finances to optimize saving strategies.
- Collaborated with a team to manage organize clients documentation, including day-to-day life updates and paperwork, and consistently communicating via email to ensure timely and accurate delivery of information.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Adhered to all relevant regulations and guidelines associated with respite care provision, maintaining a high standard of professionalism throughout each engagement.
Server
Ruby Tuesday
12.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
Greenbrier West High School
Charmco, WV05.2020
Skills
- Teamwork and cooperation
- Critical thinking
- Client satisfaction
- Schedule management
- Certified in CPR/AED
- Business correspondence
- Staff collaboration
- Spreadsheet management
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Cash handling
Timeline
Respite Care Provider
Palco
03.2020 - Current
Server
Ruby Tuesday
12.2018 - 03.2020
Greenbrier West High School
Similar Profiles
Digvijay MuraliDigvijay Murali
Data Entry Specialist at PALCOData Entry Specialist at PALCO
MICHAEL K. YAZZIE IIMICHAEL K. YAZZIE II
Caregiver at PalcoCaregiver at Palco
SRAVAN KUMAR KSRAVAN KUMAR K
Assistant Manager of Operations at PALCOAssistant Manager of Operations at PALCO