Mackenzie Dabbelt-Young
Summary
Certified Nursing Assistant pursuing RN licensure (September 2025 graduation). Combined 3+ years of customer service excellence with specialized experience in the PICU and supporting autism spectrum disorder and Alzheimer’s patients. Provides strong clinical foundations in patient care complemented by proven abilities in multitasking, communication, and creating safe, supportive environments. Skilled at adapting care approaches to meet diverse patient needs while maintaining compassionate and effective healthcare delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Cincinnati Children’s Hospital, PICU
09.2024 - Current
- Provide direct patient care under RN supervision, including ADL assistance, and developmentally appropriate activities.
- Maintain clear communication with healthcare team members.
- Document patient status changes and delivered exceptional customer service through CARES behaviors.
- Create safe, efficient environments by following infection control and safety protocols while responding promptly to patient alarms.
- Support administrative functions by answering phones professionally, managing supplies, and assisting with new employee orientation.
Special Needs Attendant
Communities served: Autism Spectrum Disorder, Alzheimer’s Patients
12.2019 - Current
- Ensure the safety and security of clients while assessing situational awareness. Facilitate techniques to support emotional and physical regulation during times of dysregulation or anxiety.
Customer Service Representative
Texas Roadhouse
10.2019 - 09.2024
- Utilized strong interpersonal skills to ensure client satisfaction by engaging with a diverse range of customers.
- Demonstrated excellent multitasking skills by handling a high volume of orders, maintained accurate order records, and coordinated across departments to ensure accurate and prompt order fulfillment.
Education
Registered Nursing Program
Beckfield College
09.2025
Nursing Assistant Program
Gateway Community And Technical College
05.2000
Skills
- Communication
- Empathy & Compassion
- Teamwork
- Organizational Skills
- Adaptability
- Cultural Competence
- Physical Care Skills
- Critical Thinking
- Team Building
- Computer Skills
- Time Management
- Patient Care/Safety
Certification
- Nursing Assistant Certification
- AHA CPR Certification
Timeline
Patient Care Assistant
Cincinnati Children’s Hospital, PICU
09.2024 - Current
Special Needs Attendant
Communities served: Autism Spectrum Disorder, Alzheimer’s Patients
12.2019 - Current
Customer Service Representative
Texas Roadhouse
10.2019 - 09.2024
Registered Nursing Program
Beckfield College
Nursing Assistant Program
Gateway Community And Technical College