DOMINIQUE HOFFMAN
MRCI
Rochester,MN
1
Language
19
years of professional experience
Motivated and dependable professional with strong communication and customer service skills. Eager to learn new processes, develop new skills, and take on new responsibilities. Detail-oriented, organized, and committed to providing excellent service while meeting company goals. Adaptable and able to work effectively both independently and as part of a team.
Work History
Patient Care Assistant
4 Years 9 Months- Provided daily personal care and supervision for a child with autism, ensuring safety, comfort, and well-being.
- Assisted with bathing, dressing, grooming, toileting, meals, and other activities of daily living.
- Maintained a consistent daily routine and provided support with transitions between activities.
- Assisted with communication and encouraged social interaction and independence.
- Supported behavioral and sensory needs using patience, consistency, and positive reinforcement.
- Planned and participated in age-appropriate educational, recreational, and sensory activities.
- Monitored changes in behavior, mood, and daily needs and communicated concerns appropriately.
- Maintained a safe, clean, and supportive home environment.
- Followed care instructions and kept accurate records of activities, needs, and observations when required.
- Demonstrated patience, empathy, dependability, organization, and the ability to handle challenging situations calmly.
Transportation Specialist
4 Years 6 Months- Coordinate with manager with pick Schedules of Students.
- Use action words like “managed” and “spearheaded” instead of the passive “responsible for.”
- When a hiring manager is reading your resume, He is looking to see how well you fit the job that his company is hiring for.
- Do not just list your job duties or copy your job description!
- Try to keep your tone as professional as possible.
Sales Associate
1 Year 5 Months- Drove sales through engagement of customers.
- Served customer by helping the select products.
- Respond to customers questions.
- Stocking of products to keep the store replenished.
- Ringing up Customers purchases.
- Assisting customers in finding the product of choice.
- Making sure the store was neat and welcoming to all patrons.
Call Center Representative
6 Months- Responding to customer phone calls and listening to their concerns and solving the grievance in which they have.
- Resolving outstanding or delinquent accounts.
- Ensured customer's were given assistance in making there accounts current.
- Processing incoming payments for accounts not placed with a collection agency.
- Performed queries in multiple databases.
Collections Representative
11 Months- Contact customers by phone, email, and written correspondence regarding overdue accounts.
- Review customer accounts, payment histories, and outstanding balances.
- Discuss payment options and establish payment arrangements when appropriate.
- Process and document customer payments and account adjustments.
- Resolve billing disputes and investigate discrepancies.
- Maintain accurate and detailed collection notes in the company’s system.
- Follow up on promised payments and delinquent accounts.
- Escalate complex or unresolved accounts according to company procedures.
- Meet established collection, productivity, quality, and customer-service goals.
- Protect confidential customer and financial information.
- Follow applicable company policies, regulatory requirements, and collection practices.
Education
Associates - Accounting
High School Diploma
Skills
Type 55 WPM
Accounting
Data Entry
Customer Service
General Ledger Accounting
Communication Skills
Microsoft Office
Communication
Managing
Flexible
Attention to Detail
Written and verbal communication
Languages
English (Native)
Timeline
Patient Care Assistant
MRCI
01.2022 - CurrentRead More
Transportation Specialist
Kids on the Go
03.2019 - 09.2023Read More
Sales Associate
TJ Maxx
02.2009 - 07.2010Read More
Call Center Representative
Igor
07.2008 - 01.2009Read More
Collections Representative
The Affiliated Group
06.2007 - 05.2008Read More
High School Diploma
Read More
Rochester Community Technical College
Associates from Accounting
Read More