Summary
Work History
Education
Skills
Timeline
Generic

Mackenzie Damphier

Salisbury Center,NY

Summary

Dynamic professional with experience as a 911 Public Safety Telecommunicator at Herkimer County, enhancing emergency response through effective communication and teamwork. CPR certified and skilled in time management, I excel at supporting colleagues in high-pressure situations while ensuring exceptional service to callers, contributing to overall team success in crisis management.

Work History

Resident Assistant

Alpine Rehabilitation & Nursing Center
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

911 Public Safety Telecommunicator

Herkimer County
  • Improved communication among emergency responders with accurate relay of critical information from callers.
  • Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
  • Provided exceptional customer service to callers, addressing their needs promptly and professionally.
  • Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06.2024

Skills

  • Time management
  • Team player
  • Supportive
  • Activity planning
  • CPR certified

Timeline

Resident Assistant

Alpine Rehabilitation & Nursing Center

911 Public Safety Telecommunicator

Herkimer County

High School Diploma -

Penn Foster Career School

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Mackenzie Damphier