Mackenzie Davis
McAlester
Summary
Dynamic and customer-focused professional with extensive experience at Walmart as an Online Personal Shopper. Proven ability to enhance client satisfaction through exceptional communication and product picking skills. Developed loyal relationships while ensuring order accuracy and efficiency, demonstrating patience and empathy in fulfilling diverse shopping needs.
Overview
8
8
years of professional experience
Work History
Online Personal Shopper
Walmart
10.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Sandwich Artist
Subway
03.2020 - 10.2021
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Sandwich Artist
Subway
03.2017 - 05.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Bachelor's of Social Work - Social Work
East Central University
Ada, OK05-2027
Associate of Arts - Social Work
Eastern Oklahoma State College
Wilburton, OK05-2022
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
Timeline
Online Personal Shopper
Walmart
10.2021 - Current
Sandwich Artist
Subway
03.2020 - 10.2021
Sandwich Artist
Subway
03.2017 - 05.2019
Bachelor's of Social Work - Social Work
East Central University
Associate of Arts - Social Work
Eastern Oklahoma State College
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