Mackenzie DelaRaba
Mount Sinai
Summary
Results-driven professional with experience in team leadership and customer service. Skilled in critical thinking and organizational management, consistently enhancing team efficiency and customer satisfaction through effective training and problem-solving.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Philly Pretzel Factory
Ronkonkoma, NY
06.2024 - Current
- Managed cash register operations, ensuring accuracy in transactions and balance reports.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Coordinated team schedules to optimize staffing during peak hours for improved service delivery.
- Implemented inventory management practices to maintain stock levels of merchandise.
- Collaborated with management to identify opportunities for process improvements within the team.
- Maintained cleanliness and organization of the work area to comply with health standards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Coach in Training
Team 91 Lacrosse
Long Island, NY
06.2025 - 07.2025
- Assisted in developing training plans for athletes to enhance skills and performance.
- Supported coaching staff by organizing tryout plans
- Implemented drills that improved players' fundamental skills and game understanding.
- Maintained equipment inventory ensuring readiness for practices and matches.
- Collaborated with senior coaches to evaluate player progress and provide constructive feedback.
- Engaged with players to foster teamwork, sportsmanship, and a positive learning environment.
Education
Bachelor of Science - Sport Management
Kutztown University of Pennsylvania
Kutztown, PA05-2029
Skills
- Critical thinking
- Excel
- Player evaluations
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Organizational skills
- Competitive
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Coach in Training
Team 91 Lacrosse
06.2025 - 07.2025
Cashier Team Lead
Philly Pretzel Factory
06.2024 - Current
Bachelor of Science - Sport Management
Kutztown University of Pennsylvania