Mackenzie Derr
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Server
Bull Run Tap House
2022.07 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Tanning Consultant
Tru-Glow Tanning
2022.02 - 2022.11
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
Server
Rooney's Pub
2022.01 - 2022.07
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess
Perkins Restaurant & Bakery
2020.01 - 2020.03
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Certified Lifeguard
Milton Community Pool
2019.05 - 2019.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Entered water immediately to pull struggling swimmers to safety.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Online05.2024
High School Diploma -
Milton Area High School
Milton06.2021
Skills
- Customer Service
- Order Accuracy
- Food and Beverage Pairings
- Price Memorization
- Cash Handling
- Process Payments
- Train Employees
- Social Perceptiveness
- Performance Improvement
- Critical Thinking
- Learning Strategies
- Complex Problem-Solving
- Reading Comprehension
- Speaking
- Troubleshooting
- Friendly
- Active Listening
Timeline
Server
Bull Run Tap House
2022.07 - Current
Tanning Consultant
Tru-Glow Tanning
2022.02 - 2022.11
Server
Rooney's Pub
2022.01 - 2022.07
Hostess
Perkins Restaurant & Bakery
2020.01 - 2020.03
Certified Lifeguard
Milton Community Pool
2019.05 - 2019.08
Bachelor of Science - Psychology
University of Maryland Global Campus
High School Diploma -
Milton Area High School
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