Mackenzie Durrant
Salem,OR
Summary
Motivated receptionist equipped to handle front desk operations. Adept at maintaining customer satisfaction and collaborating across departments to support sales and service processes. Skilled at greeting guests, routing correspondence and solving immediate issues. Goal-oriented and professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
Huggins Insurance Services
Salem, OR
12.2022 - Current
- Update and record customer or client information to maintain accounts.
- Process payments and update accounts to reflect balance changes.
- Deliver administrative support to team members by making copies, sending faxes, completing print jobs, organize documents and rearranging schedules.
- Open and sort incoming mail and direct it to correct personnel each day.
- Maintain daily calendars, set appointments with clients and plan daily office events.
- Receive and order motor vehicle records through the DMV.
- Greet and direct visitors to appropriate personnel and answer average of 100 calls on a multi-line phone system and and answer emails daily.
- Oversee office inventory by restocking supplies and submitting purchase orders.
- Screen and verify visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Supervise setup of conference rooms for meetings and office events in common areas.
- Send a daily email informing the office of any changes to the schedule including any PTO taken by fellow employees.
- Print certificates to be mailed out to insureds.
Wreck Room Attendant
Wrecking Ballers
Salem, OR
08.2021 - 03.2024
- Scheduled and confirmed appointments.
- Relayed rules and procedures to groups to ensure a safe experience
- Processed cash and card payments to reflect balance changes.
- Answered phone calls from potential clients to schedule new appointments and answered any questions or concerns.
- Swept and cleaned up the glass and plastic after each group in a timely manner to ensure the room is reset and ready for the next group.
- Kept a tight schedule to make sure groups are kept on time.
- Closed the building down after finishing the cleaning and closing duties.
- Received and stored incoming stock items.
- Organize shelves for efficient storage and retrieval of products.
- Ensure all major touch points are clean and sanitized for guest.
Escape Room Game Host
Exitus Escape Rooms
Salem, OR
08.2021 - 03.2024
- Trained workers in company procedures or policies.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Communicated with coworkers using computers, radios and other electronic devices.
- Created new solutions to problems and presented them to the owner.
- Observed and assisted guests as they participated in escape rooms lasting up to 1 hour.
- Cleaned and disinfected rooms and puzzles after each group finished.
- Kept an organized schedule of groups participating each day.
- Completed a closing routine to ensure the facility was reset and ready for the next day.
Beauty Consultant
Target
Salem, OR
03.2022 - 12.2022
- Recommended appropriate products to meet customers' individual needs.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Used technology resources to assist customers in locating and selecting items.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Finalized purchases and processed payments.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
North Salem High School
Salem, OR05.2020
Skills
- Project Management
- Meticulous and Organized
- Information Protection
- Organization and Efficiency
- Meeting Preparation
- Scheduling
- Mail Handling
- Positive and Professional
- Data Entry
- Customer Service
- Multi-Tasking Strength
- Friendly and Outgoing
- Cash Handling
- Inventory Control
- Problem-Solving Skills
- Administrative Support
- Strategic Thinking
- Data Analytics
- Project Planning
- Event Coordination
Timeline
Receptionist
Huggins Insurance Services
12.2022 - Current
Beauty Consultant
Target
03.2022 - 12.2022
Wreck Room Attendant
Wrecking Ballers
08.2021 - 03.2024
Escape Room Game Host
Exitus Escape Rooms
08.2021 - 03.2024
High School Diploma -
North Salem High School
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