Mackenzie Edwardson
University Place
Summary
Compassionate Healthcare Professional with expertise in direct patient care and first aid training. Enhanced patient experiences and operational efficiency through strong conflict resolution skills and commitment to safety. Experienced Manager on Duty overseeing daily operations, managing staff, and ensuring customer satisfaction while improving operational efficiency and fostering a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager on Duty
YMCA
Lakewood
08.2024 - Current
- Supervised daily operations and ensured safety compliance for members and staff.
- Addressed member inquiries and complaints, enhancing member satisfaction.
- Resolved customer complaints in a professional manner.
- Guided and supported team members, fostering a collaborative work environment.
- Monitored safety regulations and company policies to maintain operational compliance.
Lifeguard
YMCA
University
11.2022 - 09.2025
- Monitored pool areas to ensure safety and compliance with regulations.
- Educated patrons on pool rules and safety procedures to promote a safe swimming environment.
- Enforced all safety regulations and posted rules for patrons.
- Provided first aid and support to injured patrons, ensuring safety and calmness during emergencies.
- Reported unsafe conditions or suspicious activity to management to uphold safety standards.
- Maintained cleanliness and organization of pool facilities and equipment.
Education
Associate of Arts - Nursing
Tacoma Community College
Tacoma, WA06-2026
Skills
- Patient care
- Direct patient care
- Patient-focused care
- Patient assessments
- Medication administration
- Infection control
- Infection control procedures
- Catheter change and preparation
- First aid training
- Health education
- Team leadership
- Interdisciplinary communication
- Patient relationship management
- Patient care and safety
- Goal oriented
- Certified nursing assistant (CNA)
Certification
- Certified Nursing Assistant, ProCare Academy, 2023
- Basic Life Support, American Heart Association, 2025
- Lifeguard certification, YMCA, 2024-2026
Affiliations
- Nursing student Preceptorship - St Clares ICU, 2026
Timeline
Manager on Duty
YMCA
08.2024 - Current
Lifeguard
YMCA
11.2022 - 09.2025
Associate of Arts - Nursing
Tacoma Community College