Mackenzie Ellis
Maryville,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Biergarten Lead/Special Events
Anheuser-Busch InBev
11.2019 - Current
- Lead Biergarten operations and large events, prioritizing customer satisfaction
- Lead team efficiency, training new members and promoting team collaboration
- Budgets
- Deliver exceptional customer service to attendees, addressing concerns promptly and professionally.
- Ensure smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Lead cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Utilize social media to promote events and increase attendance.
Orthodontist Assistant
Brinley Orthodontics
11.2020 - 09.2022
- High quality customer service
- Assisted the orthodontist during procedures - placing brackets, adjusting wires, removing braces.
- Patient education on proper oral hygiene practices while wearing braces.
- Excellent communication skills to effectively explain procedures and address patient concerns
- Attention to detail ensuring accuracy in patient records and treatment procedures.
Teller
FCB Banks
09.2015 - 08.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
BS - Business, Project Management
Capella University
Minneapolis, MNSkills
- Budget management
- Project management
- Self-motivated
- Communication
- Onsite execution
- Brand awareness
- Operations oversight
- Time management
- Team leadership and motivation
- Continuous improvement
Accomplishments
- The National Society of Leadership and Success (NLS)
- Hospitality Hero
Certification
CPR Certification
Leadership Experience
Lead by example with effective problem solving, mentorship, work ethic, and attitude.
Timeline
Orthodontist Assistant
Brinley Orthodontics
11.2020 - 09.2022
Biergarten Lead/Special Events
Anheuser-Busch InBev
11.2019 - Current
Teller
FCB Banks
09.2015 - 08.2018
BS - Business, Project Management
Capella University
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