Mackenzie Ernst
Lake in the Hills,IL
Summary
Skilled Culinary professional with 2+ years of experience in fast-paced environments, specializing in high-quality meal preparation and presentation. Prioritizing teamwork to collaborate effectively with team members to ensure timely service and compliance to sanitation regulations. Detail-oriented with strong organizational and communication skills, committed to delivering exceptional customer service and maintaining a clean work area in any position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer support
Apet inc
04.2025 - 09.2025
- Provided exceptional customer support via phone, email, and chat channels
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Identified recurring customer issues and worked with the product team to implement long-term solutions
fluid worker
Amazon Warehouse
09.2024 - 12.2024
- Lifting up to 50lbs continuously over a 10 hr shift, loading large trailers in various weather conditions
Server
88 Saigon
08.2023 - 09.2024
- Delivered excellent customer service by anticipating guest needs and providing timely assistance.
- Managed order processing, ensuring accuracy and efficiency in a fast-paced environment.
- Collaborated with kitchen staff to coordinate food preparation and presentation for optimal guest satisfaction.
- Trained new servers on menu offerings, service protocols, and restaurant policies to enhance team performance.
Cook
The Oaks of Algonquin
02.2023 - 09.2024
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
- Adapted menus based on dietary restrictions or customer preferences
- Maintained a clean and organized work area, adhering to sanitation regulations
Cook/Prep Cook
Woodfire Pizza
07.2021 - 08.2022
- Prepared and cooked a variety of pizzas, ensuring high quality and consistency in taste
- Operated pizza ovens, grills, and other cooking equipment with precision and safety
- Collaborated with team members to ensure smooth workflow during busy periods
- Ensured timely delivery of pizzas for take-out or delivery orders according to customer specifications
- Collaborated with the front-of-house staff to ensure efficient communication between the kitchen and dining areas
Education
High school diploma - undefined
Dundee-Crown High School
Carpentersville, IL08-2022
Skills
Detail-oriented
POS systems
Time management
Customer service
Communication skills
Practicing as a culinary professional - Culinary experience (1-2 years)
Organizational skills
Administrative experience
Basic math
Excelling in fast-paced environments
Certification
- Driver's License
- Basset March 2025 to March 2027
- Food Handler Certification March 2025 to March 2027
Languages
Spanish
English
Timeline
Customer support
Apet inc
04.2025 - 09.2025
fluid worker
Amazon Warehouse
09.2024 - 12.2024
Server
88 Saigon
08.2023 - 09.2024
Cook
The Oaks of Algonquin
02.2023 - 09.2024
Cook/Prep Cook
Woodfire Pizza
07.2021 - 08.2022
High school diploma - undefined
Dundee-Crown High School