Mackenzie Ettinger
Mohnton,PA
Summary
Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening., attention to detail and communication. Seeking to leverage these abilities in a forward-thinking company.
Overview
3
3
years of professional experience
Work History
Shipping Manager/Administrative Assistant
Penske Racing Shocks
Reading, Pennsylvania
01.2025 - Current
- Coordinated with multiple vendors to resolve billing discrepancies and inquiries, ensuring timely resolution.
- Reviewed and validated invoice entries and receipts for accuracy and completeness.
- Assisted with month and quarter-end reconciliations to ensure data accuracy.
- Maintained accurate records of payments and outstanding balances.
- Handled income call while ensuring great customer service and directing customers to the team member to handle their needs if I am not able to.
- Maintained daily transactions in the billing department with excellent attention to detail.
- Handled confidential documents in an organized fashion according to protocol.
- Supported accountants when needed in daily tasks.
- Managed shipping and coordinated logistics for international and domestic shipments.
- Ensured accurate tracking and organization of shipping inventory.
- Used shipping software to track orders and organize documentation.
- Inspected outgoing shipments for quality assurance before leaving the building.
- Trained team members on shipping procedures.
- Organized storage areas to maximize movement and minimize labor.
Production Associate
Barn Street Designs
Exeter, PA
10.2023 - 01.2025
- Operated multiple machines, including laser etching, UV printing, and embroidery equipment.
- Checked finished products for quality control and accurate information before completion.
- Kept workspace clean and organized while following safety protocols and supporting efficient production flow.
- Helped train new employees on equipment operation and basic production tasks.
- Assisted with shipping products for wholesale and customer orders.
- Supported development of new product lines and design updates.
- Managed website maintenance, added new product listings, and updated existing listings.
- Handled customer calls, assisted customers with orders, custom design requests, and basic business needs.
Personal Care Assistant
Tel Hai Retirement Community
Honey Brook, Pennsylvania
05.2023 - 10.2023
- Assisted residents with daily living activities and personal care needs.
- Worked with nursing staff to ensure proper medication administration.
- Documented health observations and reported changes to nursing staff to ensure timely care.
- Supported mobility through assistance with walking, transfers, and mobility devices.
- Engaged residents in social activities to enhance mental and physical well-being.
- Delivered companionship to clients in residential facilities to enhance their emotional well-being. to elderly and disabled clients in residential facilities.
- Provided emotional support to clients by listening and engaging them in meaningful conversations to help with positive thinking.
- Maintained cleanliness and organization of resident living areas and common spaces.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing linens.
Education
High School Diploma -
Governor Mifflin School District
Shillington05-2023
Skills
- Software applications
- Transaction processing
- Account documentation
- Data entry
- Cash handling
- Problem solving
- Product knowledge
- Customer service
- Identity verification
Timeline
Shipping Manager/Administrative Assistant
Penske Racing Shocks
01.2025 - Current
Production Associate
Barn Street Designs
10.2023 - 01.2025
Personal Care Assistant
Tel Hai Retirement Community
05.2023 - 10.2023
High School Diploma -
Governor Mifflin School District