Mackenzie Flaherty
Port Charlotte,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Publix Pharmacy
01.2022 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Maintained a clean and safe work environment, adhering to established guidelines for hazardous waste management.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Customer Service Staff Member
Publix
10.2018 - 01.2022
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Nursing
State College of Florida
Bradenton, FL06-2027
High School Diploma -
Lemon Bay High School
Englewood, FL05-2020
Skills
- Medication dispensing
- HIPAA compliance
- Insurance billing
- Problem-solving skills
- Active listening
- Data entry
- Computer proficiency
Certification
- Licensed Pharmacy Technician: # RPT 140342
- Cpr Certified
Timeline
Registered Pharmacy Technician
Publix Pharmacy
01.2022 - Current
Customer Service Staff Member
Publix
10.2018 - 01.2022
Bachelor of Science - Nursing
State College of Florida
High School Diploma -
Lemon Bay High School
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