Mackenzie Foit
Columbus
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Cleaning Crew Member
Scioto ServicesLLC
Columbus
12.2025 - 04.2026
- Cleaned assigned areas using commercial cleaning equipment and supplies.
- Followed safety protocols to ensure a safe working environment.
- Restocked cleaning supplies and reported inventory needs to management.
Server
Outback Steakhouse
Columbus
03.2025 - 11.2025
- Took customer orders and provided menu recommendations to enhance dining experience.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness of tables and dining area for a welcoming environment.
Customer Service Representative
Amazon
03.2022 - 05.2025
- Provided exceptional customer support through phone and chat interactions.
- Resolved customer inquiries and issues with empathy and professionalism.
- Utilized Amazon's internal systems to track and manage customer orders.
Education
West Highschool
Columbus, OHSkills
- Customer service
- Inventory management
- Team collaboration
- Time management
- Conflict resolution
- Communication skills
- Task prioritization
- Work ethic
- Assertiveness
- Coordination
- Adaptive team player
Timeline
Cleaning Crew Member
Scioto ServicesLLC
12.2025 - 04.2026
Server
Outback Steakhouse
03.2025 - 11.2025
Customer Service Representative
Amazon
03.2022 - 05.2025
West Highschool