Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MacKenzie Frazier

Dennis,MA

Summary

Passionate hospitality professional offering years of success and experience in customer service.

Overview

4
4
years of professional experience

Work History

Front Desk Manager

Chatham Bars Inn
Chatham, Massachusetts
05.2021 - Current
  • Checked guests in out of hotel, made reservations and processed payments.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Prepared weekly employee work schedules for team members.

Assistant Front Desk Manager

Chatham Bars Inn
Chatham, MA
07.2020 - 05.2021
  • Greeted guests upon check-in and check-out using Forbes Standards
  • Communicated with different departments to ensure guests needs are met
  • Provided personal services for each guest
  • Provided resources for training new employees and ongoing training for current staff
  • Responded to guest inquiries, both in-person and by telephone
  • Resolved guest complaints by addressing issues with rooms promptly.

Front Desk Agent

Chatham Bars Inn
Chatham, MA
12.2018 - 07.2020
  • Welcomed guests while assisting with check-ins and outs
  • Provided personalized services for guests of the hotel
  • Handled service requests taken in person and over the phone
  • Resolved billing issues and charges to guest folios
  • Communicated with other departments to ensure all guest needs are met
  • Made guest room reservations and modified existing reservations

Front Desk Agent and Reservations Agent

Cape Codder Resort
Hyannis, MA
01.2018 - 12.2018
  • Welcomed guests and assisted with checking in and checking out
  • Handled all guest service requests
  • Resolved billing issues and charges to guest folios
  • Made guest room reservations and modified existing reservations

Education

Suffolk University
Boston, MA

Kimball Union Academy
Meriden, NH

Skills

  • Microsoft Office Programs
  • Strong training and leadership skills
  • VIP Guest Relations
  • Forbes Trained
  • Opera Computer System
  • Team Building
  • Efficient multitasking

Accomplishments

    Chatham Bars Inn Forbes Council Member

  • Actively drive for a 5-star rating with Forbes Travel Guide
  • Contribute to the continued improvement of the guest experience

    • 2020 Guest Experience Award

  • Demonstrates high-level guest service and engagement to bring the guest experience to its highest level.

    • Forbes Travel Guide Star Staff

  • Recognition of exceptional service

Timeline

Front Desk Manager

Chatham Bars Inn
05.2021 - Current

Assistant Front Desk Manager

Chatham Bars Inn
07.2020 - 05.2021

Front Desk Agent

Chatham Bars Inn
12.2018 - 07.2020

Front Desk Agent and Reservations Agent

Cape Codder Resort
01.2018 - 12.2018

Suffolk University

Kimball Union Academy

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MacKenzie Frazier