Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Froemming

Customer Service
Altamonte Springs,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Gifted in working with stressed, confused and upset individuals in any situation. Effective at operating within ever changing regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Cusomter Service Staff

Publix Supermarkets INC
Altamonte Springs, FL
12.2017 - Current
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

No Degree -

Lake Brantley High School
Altamonte Springs, FL
08.2014 - 03.2016

High School Diploma -

Florida Unschooling Proram
Central Florida
03.2016 - 05.2017

Skills

Staff education and training

Retail store support

Money handling abilities

Recordkeeping strengths

Creative problem solving

POS systems expert

Timeline

Cusomter Service Staff

Publix Supermarkets INC
12.2017 - Current

High School Diploma -

Florida Unschooling Proram
03.2016 - 05.2017

No Degree -

Lake Brantley High School
08.2014 - 03.2016
Mackenzie FroemmingCustomer Service