Mackenzie Funke
Oxford,MI
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farm Bureau Insurance Of Michigan
05.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Lead conversion to a Paperless office system.
Supervisor
Treerunner Adventure Park
06.2019 - 10.2020
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Maintained tools and equipment to foster safe and consistent operation.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
Education
Associate of Science - Radiologic Technology
Oakland Community College
Bloomfield Hills05.2026
Skills
- Compassionate Caregiver
- Output Monitoring and Reporting
- Safety Standards
- Ambulatory Assistance
Certification
- Certified Nursing Assistant (CNA), Serenity Health Training Institute
- Basic Life Support (BLS), American Heart Association
Timeline
Customer Service Representative
Farm Bureau Insurance Of Michigan
05.2020 - Current
Supervisor
Treerunner Adventure Park
06.2019 - 10.2020
Associate of Science - Radiologic Technology
Oakland Community College