MacKenzie Gager
Holland,MI
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Welcoming Front Desk Associate with 1-2 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Overview
4
4
years of professional experience
Work History
Hostess
Boatwerks Waterfront Restaurant
Holland, MI
04.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Swim Coach
West Ottawa Swim Club
Holland, MI
11.2020 - Current
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Prepared athletes for special competitions and tournaments.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Front Desk Associate
Tan Vision
Holland, MI
01.2021 - 06.2021
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma -
West Ottawa High School
Holland, MI05.2020
Skills
- Common Area Maintenance
- ASI Front Desk
- Active Listening and Communication
- Time Management
Timeline
Hostess
Boatwerks Waterfront Restaurant
04.2021 - Current
Front Desk Associate
Tan Vision
01.2021 - 06.2021
Swim Coach
West Ottawa Swim Club
11.2020 - Current
High School Diploma -
West Ottawa High School
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