Mackenzie Georger
Cape Coral
Summary
Dynamic professional with experience as a 911 Call Taker at Cape Coral Police Department, adept at information gathering and public safety awareness. Proven ability to collaborate effectively under pressure, ensuring timely updates during critical incidents. Dependable and responsible, I excel in fostering teamwork and maintaining operational efficiency in high-stress environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Call Taker
Cape Coral Police Department
09.2024 - Current
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
- Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decisionmaking.
- Provided critical support during natural disasters or large-scale incidents by coordinating resources and communicating pertinent information to first responders.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
Data Entry Clerk
Buffalo Manufacturing
10.2022 - 01.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Medical Receptionist
Elevate Medical
03.2023 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Restaurant Manager
The Salty Crab
11.2021 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Advanced Regents Diploma - General
Clarence Senior High School
Clarence, NY06.2016
Skills
- Patience and tolerance
- Teamwork orientation
- Public safety awareness
- Information gathering
Certification
911 PST Certification
Timeline
911 Call Taker
Cape Coral Police Department
09.2024 - Current
Medical Receptionist
Elevate Medical
03.2023 - 10.2023
Data Entry Clerk
Buffalo Manufacturing
10.2022 - 01.2025
Restaurant Manager
The Salty Crab
11.2021 - 09.2022
Advanced Regents Diploma - General
Clarence Senior High School
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