Mackenzie Gibson
New Braunfels
Summary
Outgoing and friendly person with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
On The Grind Coffee
09.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Food Service/Barista
New Braunfels Coffee
08.2020 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Associate Of Science - Science
Northeast Lakeview College
Universal City, TXDavenport High School
San Antonio05.2024
Skills
- Mixed Drinks Preparations
- Cash Handling
- Cash Register Operation
- Equipment Troubleshooting and Repair
- Supply Restocking
- Till Counting
- Hospitality Management
- Customer Interaction
Timeline
Barista
On The Grind Coffee
09.2022 - 04.2023
Food Service/Barista
New Braunfels Coffee
08.2020 - Current
Associate Of Science - Science
Northeast Lakeview College
Davenport High School
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