Mackenzie Gibson
Lexington
Summary
Recent graduate with foundational knowledge in environmental sustainability and digital media and hands-on experience gained through customer service, academic projects, and internships. Demonstrates strong teamwork, communication, and leadership skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Journeys Kidz
Lexington, KY
05.2025 - 12.2025
- Assisted in managing daily store operations, ensuring high levels of customer service and satisfaction.
- Supported inventory management through regular stock assessments and timely replenishment processes.
- Trained new team members on sales techniques and product knowledge to enhance customer engagement.
- Collaborated with team to implement visual merchandising strategies that increased product visibility.
- Monitored sales floor for compliance with company policies and procedures, fostering a safe shopping environment.
- Engaged with customers to address inquiries and resolve issues, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lead Server and Bartender
Agave and Rye
Lexington, KY
01.2021 - 07.2024
- Supervised team of servers, ensuring seamless service during high-volume shifts.
- Trained new staff on menu offerings and customer service protocols.
- Coordinated with kitchen staff to optimize food preparation timing and quality.
- Implemented process improvements that enhanced table turnover rates and guest satisfaction.
- Resolved customer complaints promptly, fostering positive guest experiences and retention.
- Monitored inventory levels, reducing waste through efficient resource management.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Outreach Ambassador
Launch Blue
Lexington, KY
08.2021 - 03.2022
- Coordinated outreach events to promote organizational initiatives and community engagement.
- Analyzed feedback from events to refine approaches and improve future initiatives.
- Implemented social media strategies to amplify event promotion and increase audience participation.
- Assisted team with operational policies and procedures to drive services.
- Restructured web graphics using Squarespace to create a seamless view of startups increasing traffic to the site.
- Developed my email marketing strategies through completing HubSpot certification courses.
- Assisted in creating email campaigns using SEO data to increase engagement.
Sustainability Intern
The Food Connection
Lexington, KY
08.2017 - 05.2018
- Developed sustainability reports to track waste reduction initiatives and resource usage efficiency.
- Assisted in coordinating community outreach programs focused on sustainable food practices.
- Conducted research on local food systems to identify areas for improvement and collaboration.
- Facilitated workshops for staff on sustainable food sourcing and environmental impact awareness.
- Led initiatives to enhance stakeholder engagement in sustainability efforts through targeted communication strategies.
- Assisted in organizing and coordinating schedules for meetings and various administrative tasks. Supported filming efforts by photographing and assisting with editing of interviews and events.
- Executed independent research for #adulting program, leveraging university funding to explore innovative solutions.
- Provided administrative support such as data entry, maintaining contacts, and coordinating expenses.
- Analyzed email marketing data through CRM platforms such as Mailchimp and HubSpot. Led promotional campaigns for significant monthly events at the University of Kentucky using outreach strategies and digital media.
- Contributed to local volunteer projects focused on enhancing community green spaces and promoting recycling awareness.
- Delivered research presentation to a panel of judges and the University of Kentucky president to secure grant funding.
Education
Bachelor of Arts - Environmental And Sustainability Studies
University of Kentucky
Lexington, KY05-2022
Skills
- Problem-solving
- Customer service and engagement
- Email Marketing
- Hubspot
- Canva Pro
- Wordpress
- Microsoft Excel, Powerpoint
- Adobe Premier, Adobe Photoshop
- Content creation
- Digital media
- Digital media
- Organization
- Squarespace and web updating
- Photography
- Creative writing
- Digital marketing
- Inventory control
- Team building and leadership
- POS systems operations
- Upselling and cross selling
- Digital communications
- Project management
Certification
- Email marketing, Hubspot- Launch Blue
Timeline
Assistant Store Manager
Journeys Kidz
05.2025 - 12.2025
Outreach Ambassador
Launch Blue
08.2021 - 03.2022
Lead Server and Bartender
Agave and Rye
01.2021 - 07.2024
Sustainability Intern
The Food Connection
08.2017 - 05.2018
Bachelor of Arts - Environmental And Sustainability Studies
University of Kentucky