Mackenzie Gredy
Colorado Springs,CO
Summary
Customer-focused Hospitality Professional known for productivity and efficient task completion. Possess expertise in customer service, conflict resolution, and event planning. Excels in communication, teamwork, and adaptability, ensuring success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Fossil Craft Beer
Colorado Springs, Colorado
06.2024 - Current
- Operated point-of-sale system for processing orders and payments efficiently.
- Served a variety of craft beers while ensuring excellent customer service.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
Receptionist/Medical Billing Clerk
PENRAD Imaging
Colorado Springs, Colorado
12.2024 - 08.2025
- Handled all reception duties, including professionally managing incoming calls and greeting visitors/vendors.
- Sorted, verified, and mailed paper claims efficiently to maintain accurate records.
- Scanned daily correspondence and handwritten appeals for claim representatives promptly.
- Reviewed and corrected HCFA and statement reviews in the billing system daily.
- Exhibited core values of compassion, respect, integrity, innovation, and excellence consistently.
- Communicated with insurance companies for precise patient insurance details.
- Updated patient information in the database accurately without delays.
- Processed incoming mail and deliveries for effective departmental distribution.
Bartender Shift Manager
Bristol Brewing
Colorado Springs, Colorado
04.2021 - 06.2024
- Oversaw inventory management, including supply ordering and usage tracking.
- Resolved customer complaints promptly to enhance guest experiences.
- Monitored daily checklists to ensure bar staff remained on task.
- Encouraged team collaboration to maximize efficiency during peak hours.
- Implemented policies and procedures to improve customer service and operations.
- Developed staff training programs to uphold quality service standards.
- Operated cash register and Point of Sale (POS) system for accurate transactions.
- Trained new employees on duties and front-of-house procedures.
Executive Assistant
Concussion Mitigation Technologies
Colorado Springs, Colorado
05.2020 - 03.2021
- Conducted data research to prepare documents for executive and board review.
- Utilized Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Managed inventory effectively to support operational needs.
- Assisted in developing presentations and reports for stakeholders.
- Performed accurate data entry tasks into MS Excel spreadsheets.
- Facilitated preparation of necessary documentation for executive meetings.
- Provided analytical support through comprehensive data management practices.
Bartender/barista
Principals Office
Colorado Springs, Colorado
08.2018 - 09.2020
- Crafted and served high-quality craft cocktails using premium ingredients.
- Engaged customers to elevate dining experiences and offer tailored recommendations.
- Trained new staff on advanced bartending techniques and customer service standards.
- Collaborated with kitchen staff to ensure prompt service during peak hours.
- Processed cash transactions accurately, maintaining register integrity.
- Created specialty drink recipes highlighting seasonal ingredients and current trends.
Education
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
BloomingtonSkills
- Customer service
- Data entry
- Microsoft Office
- Inventory management
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
Certification
- Tips certified
References
References available upon request.
Timeline
Receptionist/Medical Billing Clerk
PENRAD Imaging
12.2024 - 08.2025
Bartender
Fossil Craft Beer
06.2024 - Current
Bartender Shift Manager
Bristol Brewing
04.2021 - 06.2024
Executive Assistant
Concussion Mitigation Technologies
05.2020 - 03.2021
Bartender/barista
Principals Office
08.2018 - 09.2020
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
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