- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Interior Design
- Graphic Design
Mackenzie Gresham
Rockwall,TX
Summary
Dynamic professional with proven customer service and strong multitasking skills honed across roles at Fable And Fire Book Shop Bistro and other establishments. Excelled in creating loyal clientele through personalized service and efficient team collaboration. Demonstrated adaptability and a knack for enhancing customer satisfaction, fostering repeat business with a keen focus on achievements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Waitress
Fable And Fire Book Shop Bistro
11.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Beverage Cart Attendant
Rockwall Golf And Athletic Club
04.2019 - 11.2023
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
Waitress
Cracker Barrel Restaurant
04.2019 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Food Sales Associate
Chick-fil-A
02.2018 - 03.2019
- Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
- Increased customer satisfaction by providing personalized food recommendations and attentive service.
- Utilized cross-selling techniques when appropriate to introduce complementary products to customers'' existing purchases, enhancing overall satisfaction and value perception.
- Prepared quotes with prices, credit terms and estimated delivery schedules.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Interior Design
University of North Texas
Denton, TX04.2027
Associate of Arts -
East Field College
3737 Motley Dr, Mesquite, TX 7515004.2021
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Interests
website
Designs By Mackenzie | online student portfolio
Online student portfolio from a design student.
https://www.designsbymackenzie.net/
Timeline
Waitress
Fable And Fire Book Shop Bistro
11.2023 - Current
Beverage Cart Attendant
Rockwall Golf And Athletic Club
04.2019 - 11.2023
Waitress
Cracker Barrel Restaurant
04.2019 - 04.2020
Food Sales Associate
Chick-fil-A
02.2018 - 03.2019
Bachelor of Arts - Interior Design
University of North Texas
Associate of Arts -
East Field College
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