Mackenzie Harris
Claims Specialist
Davenport,IA
Summary
Experienced Bodily Injury Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Licensed in 10 states and offering 4+ years of experience and willingness to take on any challenge.
Overview
9
9
years of professional experience
Work History
Claims Representative II
Sentry Insurance
10.2022 - Current
- Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
- Enhanced customer satisfaction by providing timely updates on claim status and answering inquiries professionally.
- Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
- Evaluated coverage, liability and damages and investigated suspicious claims including MMR
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Referred extreme cases to Special Investigation Unit (SIU) for further review.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
Bodily Injury Claims Specialist
State Farm
08.2021 - 07.2022
- Managed, investigated, and resolved claims that include attorney representation and/or coverage issues
- Communicated with policyholders, claimants, and witnesses, and guided through claims process as well as obtain information
- Determined claim value and requested additional authority when appropriate
- Coordinated with legal counsel and prepared trial reports, attended mediation
- Handled large and complex bodily injury
- Utilized strong analytical skills to identify potential subrogation opportunities, reducing company payout expenses.
Claims Specialist
GEICO
11.2019 - 08.2021
- Obtained recorded statements, issued payments, and forwarded attorney correspondence to appropriate department
- Claims handling included PIP/Medpay and UMPD
- Conducted full claim investigations and reported updates and legal actions.
- Generated, posted and attached information to claim files.
Pharmacy Technician
Walgreens
02.2015 - 01.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves and automated medication dispensing with current merchandise to drive consistent sales.
Education
Physiology
University of Iowa
Iowa City, IASkills
Account management
Timeline
Claims Representative II
Sentry Insurance
10.2022 - Current
Bodily Injury Claims Specialist
State Farm
08.2021 - 07.2022
Claims Specialist
GEICO
11.2019 - 08.2021
Pharmacy Technician
Walgreens
02.2015 - 01.2020
Physiology
University of Iowa