Mackenzie Harvey
Biddeford
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Hospitality professional with experience of almost 10 years with background in managing front-of-house operations and enhancing guest experiences. Known for fostering team collaboration and adapting to dynamic service demands. Possesses strong communication and organizational skills, ensuring smooth and efficient operations. Behavioral health professional with experience in mental health services, specializing in at home patient care. Skilled in developing individualized care plans and conducting thorough patient evaluations.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Northern Light Mercy Hospital
Portland, Maine
05.2023 - 11.2023
- Checking patients in for appointments and procedures
- Scheduling patients for appointments and procedures within the clinic
- Creating new patients in the Mercy Hospital system
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed phone inquiries efficiently, providing timely information to patients regarding services and procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Behavioral Health Professional
MAS Community Health
Westbrook, ME
04.2026 - Current
- Conducted assessments to identify client needs and develop appropriate care plans.
- Monitored client progress, documenting changes in behavior and emotional health effectively.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care and support.
- Implemented evidence-based interventions to enhance client engagement and treatment outcomes.
Assistant Front of House Manager
Moe’s Original BBQ
Scarborough, ME
08.2020 - Current
- Trained and mentored new staff on customer service protocols and operational standards.
- Assisted in managing daily front-of-house operations, ensuring smooth service delivery and guest satisfaction.
- Developed training materials for staff to enhance service quality and operational consistency.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Analyzed feedback data to identify areas for improvement in service delivery and operational practices.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
Front of House Employee
Moe’s Original BBQ
Bangor, Maine
08.2018 - 01.2023
Education
Master of Science - Health And Wellness Management
University of Cincinnati
Cincinnati, OH05.2025
Bachelor of Science - Medical Biology: Pre-Med Track - Minor in Writing
University of New England
Biddeford, Maine05.2024
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Scheduling appointments
- Medical terminology
- Patient greeting
OBSERVATION HOURS:
Physician Job Shadowing
- Northern Light Pediatrics | Bangor, Maine
- August 2022- January 2025
- Shadowed Scott Clough, M.D. in clinical pediatrics
- Observed yearly patient check-ups with at least ten patients per day
- Partook in med checks for specific patients
- Witnessed the importance of patient-provider relationship within a practice
- Total: 60 hours
Physician Job Shadowing
- Northern Light Pediatrics | Bangor, Maine
- February 2020- March 2023
- Shadowed Margaret Rieley, M.D. and Elizabeth Schweitzer, M.S. in clinical pediatric genetics
- Created genetic family trees and generations with new patients
- Observed charting and filing of critical patient information
- Total: 20 hours
Job Shadowing
- Northern Light Acadia Hospital Pediatrics | Bangor, Maine
- March 2023
- Shadowed psychiatric technicians at the Inpatient Adolescents Unit
- Observed and was part of group therapies and activities
- Shadowed psychiatric technicians at the Pediatric Day Treatment Program
- Participated in group therapy and created relationships with the children
- Total: 16 hours
Physician Job Shadowing
- Northern Light Mercy Gastroenterology | Portland, Maine
- August 2023
- Shadowed Christopher Kleeman, M.D. in procedural gastroenterology
- Observed in colonoscopies and esphagogastroduodenoscopies
- Total: 8 hours
Physician Job Shadowing
- Northern Light Mercy Outpatient Surgery | Portland, Maine
- August 2023
- Shadowed Marc Hodroff, M.D., Justin Zelones, M.D., and Gregory Adey, M.D. in outpatient surgery
- Present for 4 urology cases with Dr. Hodroff and Dr. Adey
- Present for 1 plastic surgery cases with Dr. Zelones
- Total: 9 hours
Physician Job Shadowing
- Northern Light Cancer Care | Brewer, Maine
- January 2025
- Shadowed Ayotola Ajayi, M.D., in clinical pediatric oncology
- Observed chemotherapy appointments and new patient appointments
- Observed and assisted on a pediatric spinal tap
- Total: 6 hours
Physician Job Shadowing
- Northern Light Cancer Care | Brewer, Maine
- January 2025
- Shadowed Khalil Kamar, M.D., in clinical oncology
- Observed med checks, new patient appointments and routine check-ups
- Total: 4 hours
LEADERSHIP:
Co-President and Founder
- Pulse: UNE Medical Missions | University of New England | Biddeford, Maine
- June 2021- May 2024
- Started new and unique club on campus
- Embedded ourselves within the campus community
- Participated in fundraising and events on campus
Treasurer
- UNitEd: UNE Multicultural Club | University of New England | Biddeford, Maine
- August 2022- May 2024
- Contributing member in the accomplishment of Culture Fest
- Ran events on campus to raise awareness of other cultures
- Created budgets for all of the events held
- Writing Tutor
- Student Academic Success Center | University of New England | Biddeford, Maine
- August 2022- May 2024
- Provide support for writing assignments
- Help understand and analyze prompts
- Generate understanding of the writing process
- Help create positive learning environment with students
- Writing Fellow
- University of New England | Biddeford, Maine
- August 2021- May 2024
- Teach and edit student’s papers for submission, while embedded in the classroom
- Provided aid to professors during semester
- Created positive writing environment for students
Timeline
Behavioral Health Professional
MAS Community Health
04.2026 - Current
Patient Service Representative
Northern Light Mercy Hospital
05.2023 - 11.2023
Assistant Front of House Manager
Moe’s Original BBQ
08.2020 - Current
Front of House Employee
Moe’s Original BBQ
08.2018 - 01.2023
Master of Science - Health And Wellness Management
University of Cincinnati
Bachelor of Science - Medical Biology: Pre-Med Track - Minor in Writing
University of New England