Mackenzie Heda

- Lead the selection and hiring process for the Hickory Flat location, conducting 10-30+ phone interviews weekly and coordinating interview schedules.

- Create and manage the weekly Front of House schedule for 100+ employees, balancing staffing needs, availability, and operational demands

- Support daily restaurant operations across three Canton locations in a fast-paced, high-volume environment
- Mentor and develop new leaders and team members through training, coaching, and ongoing support
- Partner with leadership to identify staffing needs and improve team organization and operational efficiency
- Maintain strong communication with candidates, team members, and leaders throughout the hiring and scheduling processes

- Conducted phone interviews with 10-30 applicants per week to assess qualifications, availability, and fit for the team.
- Communicated hiring decisions and sent applicant dismissal notifications in a professional and timely manner.
- Updated and monitored hiring needs to support staffing goals and maintain adequate team coverage.
- Collaborated with leadership to identify staffing priorities and support the restaurant’s hiring process.
- Developed strong communication, organization, and decision-making skills through managing recruitment responsibilities.

- Led shifts across Front of House and Drive-Thru, overseeing teams of 20–30 employees in a fast-paced restaurant environment.
- Coordinated team members and delegated responsibilities to ensure smooth operations and excellent guest service.
- Demonstrated strong leadership, communication, and problem-solving skills while managing daily shift challenges.
- Trained and supported team members to maintain Chick-fil-A standards and promote a positive team environment.
- Monitored operational efficiency, ensuring a high-quality guest experience.

- Provided excellent customer service while creating a welcoming and positive experience for guests.
- Developed strong communication, teamwork, and multitasking skills in a fast-paced restaurant environment.
- Demonstrated dependability, responsibility, and a strong work ethic while supporting daily restaurant operations.
- Assisted in training and supporting fellow team members while contributing to a positive team culture.

- Oversaw daily operations and supervised a team of 20+ employees
- Trained and coached employees through monthly in-service training
- Managed pool chemical balances, cleanliness, inventory, and facility standards
- Served as a primary point of contact for customers, addressing questions and concerns
- Supported scheduling and daily staffing needs to maintain efficient operations

- CPR and First Aid certified
- Supervised swimmers and ensured a safe environment for all guests.
- Responded quickly and effectively to emergencies while remaining calm under pressure.
- Provided excellent customer service and assisted guests with questions and concerns.
- Maintained a clean and organized pool area while following health and safety procedures.

- Provided 7–8 hours of daily care for a 3-month-old infant throughout the summer
- Independently managed feeding, diapering, naps, playtime, and daily routines
- Maintained consistent communication with parents regarding the infant's schedule, needs, and activities
- Prioritized the infant's safety, comfort, and well-being while parents were away
- Developed strong communication, organization, patience, and time-management skills through full-time childcare