MacKenzie Holt
London,OH
Summary
At Bexley Animal Hospital, I excelled as a Practice Manager, enhancing patient satisfaction and streamlining operations for efficiency. My leadership fostered strong staff relationships, while my expertise in practice management and empathetic communication significantly boosted revenue. Skilled in both workflow optimization and fostering a supportive team environment, I consistently achieved notable improvements in service delivery and financial performance.
Overview
10
10
years of professional experience
Work History
Practice Manager
Bexley Animal Hospital
06.2014 - Current
- Developed close working relationships with all staff members
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all pharmaceuticals and kept check on inventory levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Arts - Leadership & Management, Marketing
Capital Univeristy
Bexley, OH05-2014
High School Diploma -
Madison Plains High School
London, OH05-2011
Skills
- Quickbooks
- Microsoft Excel and Word
- RunPayroll
- Clientrax
- Google docs
- Wordpress
- Gravity Payments
- MyVetstoreOnline
- Practice management
- Staff management
- Employee performance
- Phamaceutical ordering & Inventory
- Human resources
- Referral management
- Staff supervision
- Patient relations
- Patient education
- Employee work scheduling
- Financial operations oversight
Affiliations
- Certified Practice Management Candidate, expected 2025
Timeline
Practice Manager
Bexley Animal Hospital
06.2014 - Current
Bachelor of Arts - Leadership & Management, Marketing
Capital Univeristy
High School Diploma -
Madison Plains High School
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