Mackenzie Hooker
Glen Allen
Summary
Skilled in team support and adapting to high-pressure situations, consistently prioritizing guest satisfaction and operational efficiency.
Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Server
JJ’s Grille
01.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Crew Member
Four Paws Pet Resort
11.2024 - 01.2025
- Worked well with teammates and accepted coaching from management team.
- Safeguarded the cleanliness and safety of the yard, reducing workplace accidents and ensuring a healthy work environment.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Emptied waste bins to maintain cleanliness and odor control.
- Handled equipment, chemicals, and materials properly and with caution.
- Collaborated with fellow janitorial staff members to distribute tasks evenly and ensure comprehensive cleaning coverage.
Server and Cook
The Westmont at Short Pump
01.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assist in the preparation, service, and delivery of meals and snacks, and know control procedures when preparing and serving meals.
- Stay attentive to the residents who are dining in all units of the retirement home, along with staying safe.
Front Office Assistant and Cashier
Food Lion
09.2023 - 12.2023
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Education
High-school Diploma -
Glen Allen High School
Glen Allen, Va06.2023
Skills
- Guest engagement
- Cash handling
- Hospitality service expertise
- Memory retention
- Performance improvement
- Allergy awareness
- Team member support
- Reliable and responsible
- Multitasking Abilities
- High energy and stamina
- Cool under pressure
- Strong work ethic
- Always willing to learn and adapt
Timeline
Crew Member
Four Paws Pet Resort
11.2024 - 01.2025
Server
JJ’s Grille
01.2024 - Current
Front Office Assistant and Cashier
Food Lion
09.2023 - 12.2023
Server and Cook
The Westmont at Short Pump
01.2023 - 10.2024
High-school Diploma -
Glen Allen High School