Mackenzie Hooten
Franklin,IN
Summary
Dynamic General Manager with a proven track record at Dunkin' Donuts, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and implemented inventory systems that reduced waste. A collaborative problem solver, skilled in optimizing workflows and driving efficiency in fast-paced environments.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Dunkin' Donuts
Plainfield, IN
06.2025 - 07.2026
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and supervised staff in food safety and quality standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to maintain optimal staffing during peak hours.
- Monitored financial performance, identifying areas for cost reduction and efficiency improvement.
- Conducted regular team meetings to enhance communication and address operational challenges.
Retail Merchandiser
Kohls Department Store
Sarasota, FL
08.2024 - 05.2025
- Coordinated product displays to enhance customer engagement and drive sales.
- Analyzed inventory levels to optimize stock availability and minimize out-of-stock occurrences.
- Collaborated with team members to implement promotional strategies that increased foot traffic.
- Executed planograms ensuring compliance with visual merchandising standards and brand guidelines.
- Developed seasonal display concepts that aligned with corporate marketing initiatives and trends.
Shipping Lead
Legends
Indianapolis, IN
04.2022 - 06.2024
- Oversaw daily shipping operations, ensuring timely and accurate order fulfillment.
- Coordinated with logistics providers to optimize transportation routes and reduce costs.
- Trained and mentored team members on shipping procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency in shipping department.
- Monitored inventory levels, initiating reorders to maintain stock availability for shipments.
- Communicated between customers, suppliers, and shipping companies to check on deliveries.
Receiving Clerk
NAPA
Plainfield, IN
02.2018 - 03.2021
- Managed inventory receipt and verification processes to ensure accuracy in stock levels.
- Coordinated with vendors to resolve discrepancies and facilitate timely deliveries.
- Oversaw daily receiving operations, optimizing workflow efficiency for incoming shipments.
- Trained new staff on receiving protocols and inventory management systems.
- Conducted regular audits of received goods to maintain compliance with company standards.
Education
High School Diploma -
Ben Davis High School
IndianapolisSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Dunkin' Donuts
06.2025 - 07.2026
Retail Merchandiser
Kohls Department Store
08.2024 - 05.2025
Shipping Lead
Legends
04.2022 - 06.2024
Receiving Clerk
NAPA
02.2018 - 03.2021
High School Diploma -
Ben Davis High School