Mackenzie Hopkins
Pikeville,NC
Summary
Dedicated Child and Youth Program Assistant focused on providing exceptional care and serving fellow military families. Excellent time management, team collaboration and program skills. Develops and manages wide array of activities to meet children's needs.
Overview
6
6
years of professional experience
Work History
Child and Youth Program Assistant
Seymour Johnson Air Force Base
09.2022 - Current
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Developed and implemented fun, educational activities for children of varying ages. Added with ELM curriculum.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Assisted in conducting needs assessments to identify key areas of service needs.
Child and Youth Program Assistant
McConnell Air Force Base
04.2021 - 08.2022
- Implemented fun and educational activities appealing to infant children and maintained high level of participation. ELM curriculum.
- Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
- Built and maintained strong relationships with families by successfully resolving issues and responding promptly to inquiries.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
Assistant Manager
Maurices
05.2019 - 01.2020
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
Charming Charlie
08.2017 - 05.2019
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
CDA Infant / Toddler
Councill of Professional Recognition
Goldsboro, NC06.2023
Associate of Science -
Bluegrass Community And Technical College
Lexington, KY05.2017
Skills
- Childcare Support
- Activity Implementation
- Issue Resolution
- Collaboration and Teamwork
- Positive Reinforcement Methods
Timeline
Child and Youth Program Assistant
Seymour Johnson Air Force Base
09.2022 - Current
Child and Youth Program Assistant
McConnell Air Force Base
04.2021 - 08.2022
Assistant Manager
Maurices
05.2019 - 01.2020
Store Manager
Charming Charlie
08.2017 - 05.2019
CDA Infant / Toddler
Councill of Professional Recognition
Associate of Science -
Bluegrass Community And Technical College
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