Mackenzie Husaby
Cottage Grove,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Orangetheory Fitness
Cottage Grove, USA
01.2025 - Current
- Managed client inquiries and provided exceptional customer service
- Communicated product offerings, pricing structures, and membership benefits to clients with clarity and confidence
- Assisted in gathering customer feedback, which informed marketing strategies and improved client experience
Marketing Specialist
Christensen Group Insurance
Eden Prairie, USA
06.2024 - 10.2024
- Conducted market research and competitor analysis; presented insights to clients, contributing to sustained client relationships.
- Fostered strong relationships with carriers and clients.
- Enhanced colleague satisfaction through positive interactions and supported marketing strategies through effective communication.
Sales
Caribou Coffee
Mankato, USA
09.2022 - 05.2024
- Promoted Caribou offerings and represented the brand's inclusive values through consistent, customer-focused engagement
- Delivered prompt and friendly customer service while accurately preparing and distributing orders
Education
Bachelor of Science - Communication Studies, Marketing
Minnesota State University
MankatoSkills
- Customer engagement
- Market research
- Brand communication
- Interpersonal skills
- Strong writing
- Collaborative mindset
- Communication skills
- Sales strategy
- Time management
- Team collaboration
Awards
- Efficient in Microsoft Office Suite, Google Workspace Apps, Canva Pro, Adobe Suite, Google Business Profile, and Mac/Apple
- Awarded Certificates: Closing Strategies, Sales Performance Measurement and Reporting, Sales Management Foundation
- Dean's List Recipient in 2022, 2023, and 2024
Timeline
Assistant Manager
Orangetheory Fitness
01.2025 - Current
Marketing Specialist
Christensen Group Insurance
06.2024 - 10.2024
Sales
Caribou Coffee
09.2022 - 05.2024
Bachelor of Science - Communication Studies, Marketing
Minnesota State University