Mackenzie Jacob
Newport,MI
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
6
6
years of professional experience
Work History
Manager
Sammy's Pizza
Newport, MI
04.2023 - Current
- Overseeing daily operations
- Training new employees
- Handling customer complaints and feedback
- Ensuring food quality and safety standards
- Developing and implementing operational policies
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Manager
Mary Sacco's Pizza
Newport, MI
12.2019 - 03.2023
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Team Member
Swirls Ice Cream
Newport, MI
05.2019 - 10.2019
- Taking customer orders
- Scooping and serving icecream
- Restocking supplies
- Maintaining a friendly and welcoming atmosphere
- Keeping the shop clean and organized
- Addressed customer needs, responding to specific requests.
Education
High School Diploma -
Airport Highschool
Carleton, MI05-2019
Some College (No Degree) - Music Education
Eastern Michigan University
Ypsilanti, MISkills
- Customer service
- Work well under pressure
- Always maintain a positive attitude
Timeline
Manager
Sammy's Pizza
04.2023 - Current
Manager
Mary Sacco's Pizza
12.2019 - 03.2023
Team Member
Swirls Ice Cream
05.2019 - 10.2019
High School Diploma -
Airport Highschool
Some College (No Degree) - Music Education
Eastern Michigan University