Mackenzie Jarboe
Indianapolis,IN
Summary
Proven leader in logistics and team management, adept at enhancing dispatch efficiency and fostering strong relationships, as demonstrated at GXO Logistics. Skilled in route planning and problem-solving, I excel in streamlining operations and improving service delivery. My ability to collaborate effectively and maintain professionalism under pressure drives positive outcomes and compliance with federal regulations.
Overview
6
6
years of professional experience
Work History
Dispatch Specialist
GXO Logistics
Plainfield, IN
01.2022 - Current
- Enhanced dispatch efficiency by streamlining communication processes between drivers and clients.
- Established strong working relationships with local emergency services, fostering collaboration and information sharing during critical events.
- Ensured compliance with federal regulations through diligent monitoring of driver hours-of-service logs and prompt resolution of any discrepancies.
- Collaborated effectively with other departments to address escalated customer concerns or logistical challenges as they arose.
- Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Senior Patient Access Representative
Ensemble Health Partners
Sneedville, TN
10.2020 - 11.2021
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
Manager
AutoZone
Danville, IN
02.2019 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma - General Studies
Decatur Central High School
Indianapolis, IN05.2018
Skills
- Dispatch Software Familiarity
- Vehicle tracking
- Route Planning
- Incident Reporting
- Scheduling proficiency
- Logistics Management
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Clear Communication
- Maintaining healthy relationships with Brokers
- Organizational Skills
- Route Planning and Adjustment
- Schedule Management
Timeline
Dispatch Specialist
GXO Logistics
01.2022 - Current
Senior Patient Access Representative
Ensemble Health Partners
10.2020 - 11.2021
Manager
AutoZone
02.2019 - 11.2020
High School Diploma - General Studies
Decatur Central High School