Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Extracurricular Activities
Timeline
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Mackenzie Johnson

Summary

Experienced and customer-focused professional with a strong background in sales and effective communication. Over 3 years of hands-on experience as a barista/server, honing customer service, social, and leadership skills. Almost 1 year of experience as a service oriented food delivery driver. A motivated, quick learner, and collaborative team player dedicated to enhancing customer satisfaction and contributing positively to work environments.

Overview

2
2
years of professional experience

Work History

Food dasher/deliverer

Doordash
05.2023 - 08.2023
  • In the role of a DoorDash delivery driver, I consistently ensure the timely delivery of orders in cohesion to DoorDash's customer service and food hygiene policies
  • Utilizing the DoorDash app, I managed my availability, accepted delivery requests, and efficiently located customers
  • My commitment to excellence is reflected in a 95% delivery completion rate, coupled with a 4.7 out of 5 rating for customer service.

Barista/Server

Gilded Pear Brewhouse
05.2021 - 09.2022
  • I made a variety of beverages, took orders, ran food from the kitchen to serve to customers and kept the restaurant very clean
  • I also cooked on occasion and created drink menus for every season
  • I aided in creating a positive and productive work environment where customers felt welcomed, properly cared for and at the end of the day satisfied with their experience
  • I learned the art of customer service and loved the satisfaction of having someone leave the establishment feeling better than when they came in
  • Working at this local coffee shop not only enticed me creatively about the art of coffee making but really made me love the experience of working in a small coffee shop.

Education

Associate of Arts -

Johnston Community College
Smithfield, NC

Bachelor Degree in Progress - Cellular And Molecular Biology

Appalachian State University
Boone, NC
12.2025

High School Diploma -

Neuse Charter High School
Smithfield, NC
05.2022

Skills

  • Experienced and customer-focused professional with a strong background in sales and effective communication Over 3 years of hands-on experience as a barista/server, honing customer service, social, and leadership skills A motivated, quick learner, and collaborative team player dedicated to enhancing customer satisfaction and contributing positively to work environments
  • Patience and Tolerance
  • Teamwork and Collaboration
  • Attention to Detail
  • Critical Thinking

Volunteer Experience

  • Special Olympics North Carolina, Event volunteer
  • Red Cross Blood Drive, Event volunteer and organizer
  • Food Bank, Volunteer through WCCG, Food facilitator
  • Triangle Land Conservancy, Trail building volunteer

References

Gloria Brindle, The Gilded Pear, Smithfield, NC, (919)-920-8370

Extracurricular Activities

Dentistry Club, Volunteering, Biology Research Projects

Timeline

Food dasher/deliverer

Doordash
05.2023 - 08.2023

Barista/Server

Gilded Pear Brewhouse
05.2021 - 09.2022

Associate of Arts -

Johnston Community College

Bachelor Degree in Progress - Cellular And Molecular Biology

Appalachian State University

High School Diploma -

Neuse Charter High School

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Mackenzie Johnson