Mackenzie Johnson
Front-of-House Manager
Fort Lauderdale,FL
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly, trustworthy and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Server & Bartender
The Chef Ricky Experience
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with chef to pair wine and cocktails according to dishes.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front of House Manager
Hook, Line & Sinker - Seafood Grille
03.2024 - 12.2024
- Collaborated with team to create "Tiki Bar Menu" and a variety of spirit options.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
2nd Stewardess/Sole Stewardess
Private Estate/Yacht
09.2021 - 02.2024
- Provided personalized services to guests during their stay, arranging transportation, excursions, and reservations as needed.
- Promoted guest loyalty through attentive service paired with genuine warmth.
- Managed inventory of beer, wine & liquor stock while optimizing restocking procedures.
Senior Recruiter
Jackson Nurse Professionals
12.2015 - 08.2021
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
Education
Bachelor of Science - Science
Palm Beach Atlantic University
West Palm Beach, FL05-2014
Skills
Strong work ethic
Safe food handling
Daily specials memorization
Food and beverage pairings
Beverage preparation
Point of sale operation
Inventory management
Wine service
Positive and professional
2024 Datil Pepper Award Winning Cocktail
Datil infused bourbon apple cider. Garnished with anise and a fresh cinnamon stick.
Timeline
Front of House Manager
Hook, Line & Sinker - Seafood Grille
03.2024 - 12.2024
Server & Bartender
The Chef Ricky Experience
06.2022 - Current
2nd Stewardess/Sole Stewardess
Private Estate/Yacht
09.2021 - 02.2024
Senior Recruiter
Jackson Nurse Professionals
12.2015 - 08.2021
Bachelor of Science - Science
Palm Beach Atlantic University