Mackenzie Johnson
Cullman,AL
Summary
Dynamic manager with a proven track record at Hangry Joes Hot Chicken, excelling in team leadership and customer service. Spearheaded training initiatives that enhanced staff performance, resulting in improved guest satisfaction. Expert in inventory management and relationship building, fostering a motivated and efficient workforce.
Overview
2
2
years of professional experience
Work History
Manager
Hangry Joes Hot Chicken
Cullman, AL
10.2025
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members on best practices in food preparation and customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours, improving service efficiency.
- Conducted regular quality assurance checks to maintain high food safety compliance.
- Facilitated team meetings to foster communication, address challenges, and celebrate successes.
- Managed and motivated employees to be productive and engaged in work.
Team Trainer
Arbys Resturant
Cullman, AL
08.2023 - 09.2025
- Developed training materials to enhance team performance and service quality.
- Facilitated onboarding sessions for new employees, ensuring smooth integration into the workplace.
- Conducted regular skill assessments and provided constructive feedback to team members.
- Implemented best practices in customer service, improving overall guest satisfaction ratings.
Education
High School Diploma -
Cullman High School
Cullman, AL05.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Relationship building
Timeline
Manager
Hangry Joes Hot Chicken
10.2025
Team Trainer
Arbys Resturant
08.2023 - 09.2025
High School Diploma -
Cullman High School