MACKENZIE JOHNSTONE
Atlanta,GA
Summary
Experienced and customer-focused professional seeking a new role within Delta Airlines, specifically within the Onboard Brand Experience team. Dedicated to ensuring our customers receive the most premium experiences aboard our aircraft. Equally adept at working independently or collaboratively with teams, I am enthusiastic about contributing my skills and passion to enhance the journey for our valued customers at Delta Air Lines.
Overview
4
4
years of professional experience
Work History
Senior Repair Coordinator
Delta Air Lines
10.2022 - Current
- Assisted in developing automated downloads for our cost summaries to significantly improved turn around time
- Successfully completed cost summaries and invoices for Trent 1000, Trent 1000-TEN, Trent 7000, and TrentWXB engines
- Assisted management with material reconciliation for Rolls Royce regarding invoices
- Partners with shop and engineering on a weekly basis to ensure data is correct
- Process improvements for building of Blade/Vane sets in the shop to ensure costing is done more accurately
Cost Analyst III
AllSource PPS
02.2022 - 10.2022
- Successfully completed cost summaries and invoices for Trent-1000 engines
- Partners with the shop on a weekly basis to ensure data is accurate
- Created a Invoicing Job Aid for Trent1000/1000-TEN engines to help guide and empower peers during the invoicing process
- Assisted another member of costing team with cost summaries for GTF engines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within deadlines and fast-paced atmosphere
Product Lifecycle Coach
Nike
06.2021 - 02.2022
- Led in person store visit with President of Nike and Jordan Brand, speaking to current market sales and style trends
- Facilitated temporary store closure's due to COVID-19
- Selected out of district to be visual leader in two grand openings of new concept stores in Atlanta market.
- Supervised team of up to 20 merchandising employees and monitored adherence to company standards.
- Direct partnership with allocators at world headquarters to ensure our product needs were being met
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Product Lifecycle Lead
Nike
09.2020 - 06.2021
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed merchandising standards and maintained consistency across distribution channels.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
Education
Bachelor of Science - Health Science, Psychology
Clayton State University
Morrow, GA05.2019
Associates of Arts - Psychology
Gordon State College
Barnesville, GA12.2016
Skills
- Team leadership and coaching
- Employee Development
- Conflict resolution
- Cultural Awareness
- Attention to detail
- Project Deadlines
- Data Analysis
Timeline
Senior Repair Coordinator
Delta Air Lines
10.2022 - Current
Cost Analyst III
AllSource PPS
02.2022 - 10.2022
Product Lifecycle Coach
Nike
06.2021 - 02.2022
Product Lifecycle Lead
Nike
09.2020 - 06.2021
Bachelor of Science - Health Science, Psychology
Clayton State University
Associates of Arts - Psychology
Gordon State College