MacKenzie Joslin
Hammonton,NJ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Manager
Dunkin Dounts
Buena, New Jersey
01.2019 - 09.2023
- Assigned work and monitored performance of project personnel.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Phlebotomy Certificate -
Bevel Up
05-2034
High School Diploma -
Penn Foster High School
Scranton, PA07-2019
Skills
- Marketing
- Regulatory compliance
- Complex Problem-solving
- Clear communication
- Recruiting and interviewing
- Shift scheduling
- Safety procedures
- Team leadership
- Time management
- Sales management
- Lead generation
- Decision-making
- Goal setting
- Work prioritization
- Staff training and development
- Customer service
Timeline
Manager
Dunkin Dounts
01.2019 - 09.2023
Phlebotomy Certificate -
Bevel Up
High School Diploma -
Penn Foster High School