Mackenzie Kalush
Grand Ledge,MI
Summary
Dynamic and dependable professional with a friendly demeanor, experienced at Alibi of Troy as a Host. Proven ability to improve customer satisfaction through good communication and effective time management. Skilled in livestock handling and fostering teamwork, contributing to efficient operations and a welcoming atmosphere. Committed to maintaining high service standards and promoting positive guest experiences.
Overview
8
8
years of professional experience
Work History
Host
Alibi of Troy
03.2023 - 03.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Seated patrons based on guest preferences and seating. Helped customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests. Rearranged tables and chairs for large parties and retrieved high chairs
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times. Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Helping team be successful through communication and cooperation with coworkers and management. Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality. Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail and maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Farm Hand
Wolcott Farm Metropark
07.2017 - 02.2025
- Maintaining proper feeds and diets of farm animals. Carried out daily farm tasks such as feeding animals and cleaning pens to ensure animal health and welfare.
- Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Led tours for visitors, providing educational insights into sustainable farming practices and promoting community engagement.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
- Engaged in community farming initiatives to share knowledge and resources, strengthening local agricultural practices.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
Education
Diploma -
Armada High School
Armada, MI05.2017
Skills
- Friendly, positive attitude
- Customer service
- Effective time management
- Exceptional communication
- Team player mentality
- Heavy lifting
- Dependable and hardworking
- Livestock handling
Timeline
Host
Alibi of Troy
03.2023 - 03.2025
Farm Hand
Wolcott Farm Metropark
07.2017 - 02.2025
Diploma -
Armada High School
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