Mackenzie Keller
Grain Valley,MO
Summary
Detail-oriented with experience in training and team collaboration within high-volume environments. Known for effective problem-solving and communication skills, contributing to improved service quality and a positive workplace atmosphere.
Overview
5
5
years of professional experience
Work History
Server
The Fox Den
Charlottesville, Virginia
01.2026 - Current
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to streamline order timing, enhancing overall service efficiency.
- Trained new servers on restaurant procedures and service standards, ensuring consistent service quality.
- Ensured cleanliness and organization of dining area during each shift.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Processed payments accurately and efficiently using point-of-sale system.
- Processed cash and credit transactions accurately at the point-of-sale system. accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Worked with restaurant staff to coordinate operations, contributing to a smooth and efficient dining experience.
Property Assistant
Think 3am
Charlottesville, Virginia
05.2023 - Current
- Assisted in tenant communications and responded to inquiries promptly.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Softball Instructor
Dimond Club Pitching
Grain Valley, Missouri
05.2022 - 05.2026
- Instructed group and individual lessons in hitting, fielding, and pitching techniques.
- Created personalized training plans to boost athlete performance and skill development.
- Investigated and implemented innovative drills and techniques to enhance softball skills.
- Assessed student progress through regular evaluations and tailored feedback sessions.
- Demonstrated proper warm-up techniques prior to each practice or game session.
- Incorporated sports psychology into coaching philosophy emphasizing concepts such as goal setting and visualization techniques.
Softball Instructor
D-Bat
Fayetteville, Arkansas
09.2025 - 12.2025
- Instructed group and individual lessons in hitting, fielding, and pitching techniques.
- Created drills to improve batting, throwing, fielding, base running, and other fundamentals of the game.
- Demonstrated proper techniques using drills and practice routines for skill development.
- Evaluated student progress through regular assessments and feedback sessions.
- Provided positive reinforcement to motivate players while correcting errors in technique.
- Collaborated with fellow instructors to improve teaching methodologies and lesson plans.
- Engaged parents in discussions on student performance and development goals to foster collaboration.
- Incorporated sports psychology into coaching philosophy emphasizing concepts such as goal setting and visualization techniques.
- Advised players on college recruitment opportunities related to softball scholarships and programs available at various universities across the country.
- Implemented injury prevention and nutrition programs, promoting overall team fitness and health.
- Conducted exercise drills focused on enhancing flexibility, stamina, and strength in each player.
- Designed personalized training plans for athletes to enhance performance.
Elementry Afterschool Care Volunteer
Blue Springs School District
Blue Springs, Missouri
09.2021 - 05.2022
- Provided assistance to students with homework and projects, fostering their academic success during after-school programs.
- Maintained a safe and welcoming environment for all students and staff.
- Prepared materials and resources to enhance classroom activities for teachers.
- Executed assigned tasks from supervisors promptly, ensuring smooth program operations. from supervisors and completed assignments on time.
- Collaborated with other volunteers to create a positive work environment.
Education
Associate of Arts - Health Science
Moberly Area Community College
Moberly, MO05-2025
High School Diploma -
Grain Valley Highschool
Grain Valley, MO05-2023
Bachelor of Arts - Psychology
Missouri State University
Springfield, MO07-2026
Skills
- Point-of-sale operations
- Customer service
- Project management
- Team collaboration
- Training techniques
- Problem solving
- Time management
- Communication skills
- Customer feedback
Timeline
Server
The Fox Den
01.2026 - Current
Softball Instructor
D-Bat
09.2025 - 12.2025
Property Assistant
Think 3am
05.2023 - Current
Softball Instructor
Dimond Club Pitching
05.2022 - 05.2026
Elementry Afterschool Care Volunteer
Blue Springs School District
09.2021 - 05.2022
Associate of Arts - Health Science
Moberly Area Community College
High School Diploma -
Grain Valley Highschool
Bachelor of Arts - Psychology
Missouri State University