Mackenzie Knavenshue
Monroe,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales/Customer Service Agent
Cheat Lake Insurance Agency-Allstate
03.2020 - Current
- Licensed to Property and Casualty, and Life insurance in West Virginia, Pennsylvania, Maryland, and Ohio.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Adapted to new applications and maintained knowledge of current technologies.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assistance in filing auto and home claims for customers.
- Filling daily tasks to reach monthly personal and agency sales goals.
Sales Agent
State Farm
01.2019 - 03.2020
- Licensed to Property and Casualty, and Life insurance in West Virginia, Pennsylvania, Maryland, and Ohio.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Adapted to new applications and maintained knowledge of current technologies.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Filling daily tasks to reach monthly personal and agency sales goals.
Trainer/Server Shift Leader
Texas Roadhouse
09.2015 - 12.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Communicating with staff and management effectively throughout the shift to accommodate 500+ guests a night.
- Address and solve any need or isse a guest may have
Education
No Degree - Early Childhood Special Education
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Sun Valley High School
Monroe, NC06.2015
Skills
- Case Management
- Information Verification
- Customer Service
- Upselling
- Inbound Call Management
- Correspondence Composition
- Outstanding Communication Skills
- Empathetic and Genuine
- Account Management
- Inbound Customer Service
- Documentation and Reporting
Certification
- Licensed Property and Casualty Agent
- Licensed Life Insurance Agent
Timeline
Sales/Customer Service Agent
Cheat Lake Insurance Agency-Allstate
03.2020 - Current
Sales Agent
State Farm
01.2019 - 03.2020
Trainer/Server Shift Leader
Texas Roadhouse
09.2015 - 12.2018
No Degree - Early Childhood Special Education
Central Piedmont Community College
High School Diploma -
Sun Valley High School
- Licensed Property and Casualty Agent
- Licensed Life Insurance Agent
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