Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Mackenzie Krueger

Mackenzie Krueger

Kaukauna,WI

Summary

Versatile professional with a diverse background ranging from correctional oversight at Grant County Sheriff's Department to customer-centric roles in hospitality and retail. Excelled in environments requiring analytical thinking and exceptional interpersonal skills. Proven track record in safety management and customer service, enhancing operational efficiency and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Jailer

Grant County Sheriffs Department
Lancaster, WI
08.2024 - Current
  • Oversaw execution of scheduled activities within correctional facility settings.
  • Facilitated communication between judicial authorities and correctional staff concerning inmate release schedules.
  • Processed new inmates upon admission, including searching them for contraband items.
  • Monitored security cameras to ensure safety of inmates and personnel.

Bartender

The X Bar
Kaukauna, WI
05.2024 - Current
  • Performed opening and closing duties including restocking supplies.
  • Cleansed glasses with sanitizing solution after each use.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Office Worker

Amusement Devices Inc.
Menasha, WI
12.2023 - 09.2024
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Assisted with dart and pool league tournaments.
  • Organized files.

Hostess/Waitress/Cook/More

Mer & Jackie's Supper Club
Appleton, WI
09.2017 - 06.2024
  • Answered telephone to provide dining information and take reservations.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped service staff handle demand by distributing food and beverages.

Jewelry Sales Associate

Zales The Diamond Store
Appleton, WI
06.2023 - 04.2024
  • Greeted customers and provided excellent customer service.
  • Described merchandise and explained use, operation and care.
  • Greeted customers to determine wants or needs.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered customer inquiries regarding product features, pricing, and availability.

Game Master

Escape Room Wisconsin - Appleton
Appleton, WI
09.2022 - 06.2023
  • Observed and listened to players in order to stay up to date on gameplay.
  • Identified areas where improvements could be made based on customer feedback.
  • Provided guidance and advice to customers regarding best practices while playing games.
  • Performed regular maintenance checks on all equipment used in the escape room games.

Education

Bachelor of Science - Forensic Investigation/Crime Scene Emphasis

University of Wisconsin, Platteville
Platteville, WI
12-2025

High School Diploma -

Little Chute Career Pathways Academy
Little Chute, WI
06-2022

Skills

  • Evidence collection
  • Analytical thinking
  • Conflict resolution
  • Report writing
  • Self-defense tactics
  • Negotiation
  • Booking procedures
  • Mental resilience
  • Safety management
  • Interpersonal skills
  • Multitasking capacity
  • Active listening
  • Problem-solving abilities
  • Critical thinking
  • Monitoring
  • Attention to detail
  • Customer service
  • Cash and credit transactions

Affiliations

  • Artist
  • Racer
  • Bowler

Accomplishments

  • Innovation Award - Escape Room Wisconsin
  • Dean's List - Spring 2024

Certification

  • Bartender's Licenses
  • ATV/UTV Licenses
  • Gemology Certificate

Languages

Spanish
Limited

References

References available upon request.

Timeline

Jailer

Grant County Sheriffs Department
08.2024 - Current

Bartender

The X Bar
05.2024 - Current

Office Worker

Amusement Devices Inc.
12.2023 - 09.2024

Jewelry Sales Associate

Zales The Diamond Store
06.2023 - 04.2024

Game Master

Escape Room Wisconsin - Appleton
09.2022 - 06.2023

Hostess/Waitress/Cook/More

Mer & Jackie's Supper Club
09.2017 - 06.2024

Bachelor of Science - Forensic Investigation/Crime Scene Emphasis

University of Wisconsin, Platteville

High School Diploma -

Little Chute Career Pathways Academy

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Mackenzie Krueger