Mackenzie Landingham
Poulsbo,WA
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering exceptional high-end and reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Seattle, WA
02.2025 - Current
- Implemented safety protocols and provided exceptional service to enhance passenger comfort onboard aircraft.
- Delivered exceptional customer service by addressing passenger needs and resolving conflicts promptly.
- Collaborated with crew members to maintain on-time schedules and efficient cabin operations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Floor Supervisor
Animal Emergency and Specialty Center
Poulsbo, WA
01.2024 - 01.2025
- Oversaw organization and upkeep of treatment processes to guarantee high standards and operational efficiency.
- Supervise hospital flow
- Ensure quality client and patient care
- Engage with emotional clients and support them during difficult times
- Manage employees and encouraged growth within the company
- Support team work in high stress environments
- Direct and manage employees during emergencies
Conservation Corps Member
Washington Conservation Corps
Chimacum, WA
10.2023 - 12.2023
- Enforced regulations concerning protected species and habitats within assigned area.
- Assisted in the development of educational materials about environmental stewardship.
- Maintained accurate records related to land use management activities.
- Developed innovative strategies for engaging community members with conservation initiatives.
- Applied effective problem-solving techniques to address challenges associated with conserving natural habitats.
- Performed data entry and analysis to measure the impact of conservation activities.
- Conducted research into sustainable farming practices that promote biodiversity.
- Coordinated with other government agencies on matters relating to the development of policies pertaining to conservation.
Volunteer and Adoption Coordinator
PAWSBINK
Poulsbo, WA
03.2022 - 05.2023
- Created and maintained positive relationships with volunteers to ensure their satisfaction with the organization's mission and objectives.
- Planned volunteer appreciation events, ordered gifts, and coordinated other ways to thank volunteers for service.
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.
- Established and implemented policies and procedures to improve the efficiency of office operations.
- Trained volunteers on proper handling techniques for animals in shelters and sanctuaries.
- Adhered to safety protocols while caring for potentially dangerous species of wildlife or exotic animals in captivity.
- Managed daily operations at a shelter or sanctuary, including budgeting, staffing, facility maintenance, and recordkeeping.
- Developed and implemented enrichment activities for animals in shelters to promote physical activity and mental stimulation.
- Promoted spay and neuter programs by providing information on local resources available to pet owners.
- Educated the public on responsible pet ownership, spay and neuter protocols, and other animal welfare topics.
- Organized fundraising campaigns to support animal welfare causes.
Adoption and Volunteer Coordinator
Kitty City NM
Alamogordo, NM
03.2021 - 02.2022
- Created and maintained positive relationships with volunteers to ensure their satisfaction with the organization's mission and objectives.
- Planned volunteer appreciation events, ordered gifts, and coordinated other ways to thank volunteers for service.
- Coordinated volunteer activities, such as scheduling shifts, assigning tasks, monitoring progress, and providing feedback.
- Oversaw safety measures related to volunteer activities in order to prevent accidents or injuries.
- Utilized social media platforms as an effective tool for promoting volunteer events or programs within the community.
- Generated reports that tracked volunteer hours worked, job duties assigned, and other relevant metrics.
- Participated actively at local forums where organizations can showcase available volunteering positions or opportunities.
Emergency Room Medical Technician
St Josephs Hospital
Orange, CA
10.2016 - 03.2020
- Demonstrated excellent communication skills while interacting with patients, families, nurses, doctors, and other healthcare professionals.
- Documented findings on patient care charts, notifying nurses of changes observed in patients' condition.
- Provided patient care in a fast-paced emergency room setting, including monitoring vital signs and administering medications.
- Responded to critical situations quickly and efficiently by following established protocols for resuscitation efforts.
- Followed safety regulations when disposing hazardous materials such as needles or biohazard waste according to OSHA standards.
- Provided emotional support to family members of critically ill patients during stressful times in the ER waiting room.
- Utilized knowledge of anatomy and physiology to accurately assess patient conditions upon arrival in the ER.
Level 6 Associate
In N Out Burger
San Juan Capistrano, CA
02.2014 - 02.2019
- Provided leadership to staff by setting expectations, delegating tasks, providing feedback and resolving conflicts.
- Performed daily store opening and closing duties including cash handling and reconciliations.
- Ensured the highest level of customer service was maintained at all times by addressing customer complaints promptly.
- Adhered strictly to safety protocols when handling hazardous materials such as cleaning supplies or cooking equipment.
- Implemented successful strategies to increase store sales and profitability.
- Managed multiple projects simultaneously while meeting tight deadlines.
After-School Program Leader
ATAC
Irvine, CA
02.2017 - 06.2018
- Established positive relationships with parents and guardians to ensure optimal student success.
- Encouraged students to develop self-advocacy skills through goal setting exercises.
- Created and managed a safe learning environment for students by enforcing rules and regulations.
- Facilitated group activities and discussions to support students in developing social-emotional competencies.
- Led professional development workshops on topics related to teaching methodology or classroom management strategies.
Education
Associate in Applied Science (A.A.S.) - Nursing
San Diego Mesa College
San Diego, CA06.2017
Skills
Achieved high customer satisfaction ratings through effective service support
Delivered consistent attention to detail, enhancing overall service quality
Cultivated a reliable and punctual work ethic recognized by peers
Elevated hospitality standards, resulting in memorable guest experiences
Maintained a professional appearance, reflecting company values
Promoted safety procedures that contributed to a secure workplace
Executed emergency procedures with precision, ensuring safety
Demonstrated leadership qualities that fostered team performance
Navigated emergency situations effectively to minimize impact
Adhered to FAA regulations, ensuring operational excellence
Certification
CPR Certification
Accomplishments
- Nominated for Delta Air lines highly competitive Chairman’s Award
Timeline
Flight Attendant
Delta Air Lines, Inc
02.2025 - Current
Floor Supervisor
Animal Emergency and Specialty Center
01.2024 - 01.2025
Conservation Corps Member
Washington Conservation Corps
10.2023 - 12.2023
Volunteer and Adoption Coordinator
PAWSBINK
03.2022 - 05.2023
Adoption and Volunteer Coordinator
Kitty City NM
03.2021 - 02.2022
After-School Program Leader
ATAC
02.2017 - 06.2018
Emergency Room Medical Technician
St Josephs Hospital
10.2016 - 03.2020
Level 6 Associate
In N Out Burger
02.2014 - 02.2019
Associate in Applied Science (A.A.S.) - Nursing
San Diego Mesa College