Mackenzie Lawrence
Foundever
Longwood
4
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Agent
2 Months- Managed inbound customer inquiries, ensuring timely and accurate responses.
- Resolved escalated issues, providing exceptional service and support to enhance customer satisfaction.
- Documented interactions in CRM system, maintaining comprehensive records for reference and follow-up.
- Implemented feedback mechanisms to gather customer insights for service enhancement initiatives.
- Conducted quality assurance reviews on calls, ensuring adherence to company standards and protocols.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Kitchen Hand
1 Year 7 Months- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Disposed of garbage according to health regulations.
- Kept records of food waste to track usage levels.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Monitored inventory to keep adequate stock of food items and supplies.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
Associate
2 Months- Processed payments using point-of-sale systems.
- Organized backroom areas to maintain a clean and organized work environment.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Helped customers locate items within the store using the inventory system.
- Performed cash register functions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
Manager
5 Months- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Associate
9 Months- Packed products in accordance with specified instructions.
- Inspected packages for accuracy and completeness before shipping.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
Manager
6 Months- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma
Skills
Data Entry
Workplace Safety
Management Support
Cash Handling
Order Fulfillment
Customer Service
Computer Skills
Timeline
Agent
Foundever
05.2026 - 07.2026Read More
Kitchen Hand
Parkers Kitchen
08.2024 - 03.2026Read More
Associate
Dollar General Store
06.2024 - 08.2024Read More
Manager
Wendys Restaurant
01.2024 - 06.2024Read More
Associate
Amazon
04.2023 - 01.2024Read More
Manager
Wendys Restaurant
10.2022 - 04.2023Read More
River Valley High School
High School Diploma
Read More