Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Mackenzie Lewis

Panama City

Summary

Dynamic professional with extensive experience at Fluent Cannabis, excelling in inventory optimization and staff training. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Adept at streamlining operations and ensuring compliance, driving efficiency and quality in business processes. Committed to fostering strong relationships with both customers and team members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Fluent Cannabis
Panama City
08.2024 - Current
  • Managed daily operations to ensure compliance with industry regulations.
  • Assisted in developing training programs for staff on product knowledge.
  • Coordinated inventory management to optimize stock levels and minimize waste.
  • Supervised team members to enhance productivity and maintain quality standards.
  • Implemented operational procedures to streamline workflows and improve efficiency.
  • Resolved customer inquiries and issues to enhance satisfaction and retention.
  • Conducted regular audits of financial records for accuracy and compliance review.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Monitored inventory levels and placed orders for new stock as needed.

KEYHOLDER

FLUENT CANNABIS
Panama City
01.2023 - 08.2024
  • Trained new staff on processes, procedures, and customer interaction techniques.
  • Maintained inventory levels and organized stockroom for efficient access.
  • Executed daily cash handling procedures and managed register operations.
  • Supervised opening and closing procedures to maintain store security.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Assisted customers with product selections and provided exceptional service.

CURATOR

FLUENT CANNABIS
Panama City
09.2022 - 01.2023
  • Curated diverse cannabis products to enhance customer experience and engagement.
  • Performed basic cleaning and conservation of artifacts.
  • Processed cash transactions accurately and efficiently during busy operating hours.
  • Maintained organized cash registers to ensure smooth customer service experiences.

Entertainment Staff Member

Sisters By the Sea
Panama City Beach
06.2018 - 08.2022
  • Coordinated event setups ensuring equipment was ready and functional.
  • Assisted guests with inquiries and provided information about entertainment options.
  • Monitored crowd behavior to ensure safety and compliance with venue policies.
  • Facilitated communication between departments during events for smooth operations.
  • Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.

Education

HIGH SCHOOL DIPLOMA -

BAY HIGH SCHOOL
Panama City, FL
06.2014

Some College (No Degree) -

GULF COAST STATE COLLEGE
Panama City, FL

Skills

  • Inventory optimization
  • Staff training and management
  • Inventory control
  • Compliance adherence
  • Customer and staff relationship management
  • Cash handling procedures
  • Problem solving
  • Effective communication
  • Process improvement
  • Time management
  • Quality assurance
  • Business operations
  • Customer service
  • Product management

Certification

  • HIPPA certified

Accomplishments

  • Inventory Management Leadership Award

References

References available upon request.

Timeline

Assistant General Manager

Fluent Cannabis
08.2024 - Current

KEYHOLDER

FLUENT CANNABIS
01.2023 - 08.2024

CURATOR

FLUENT CANNABIS
09.2022 - 01.2023

Entertainment Staff Member

Sisters By the Sea
06.2018 - 08.2022

HIGH SCHOOL DIPLOMA -

BAY HIGH SCHOOL

Some College (No Degree) -

GULF COAST STATE COLLEGE

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