MACKENZIE LINNEMANN
CLARKSVILLE,OHIO
Summary
Results-driven administrative and client support professional with over four years of experience in office operations, compliance, and customer engagement. Demonstrated success in coordinating complex logistics, maintaining accurate records, and delivering high-quality service in fast-paced environments. Adept at building relationships, resolving conflicts, and translating client needs into effective solutions that drive retention and operational success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Sales Agent
Medicare One Stop
Springboro, OH
03.2025 - Current
- Achieved over 600 new Medicare enrollments within calendar year 2025, while maintaining strict compliance and industry-high retention.
- Conduct thorough needs assessments, facilitating customized solutions dealing with Medicare Advantage plans, Medicare Supplement plans, and Hospital Indemnity Policies across nine insurance carriers.
- Articulate product benefits effectively, leading to increased engagement and closing rates of approximately twenty percent amongst various lead sources.
- Provide ongoing support and customer service to clients, ensuring seamless communication and satisfaction throughout the sales process.
Administrative Assistant
Ohio Premiere Volleyball Club
Cincinnati, OH
05.2022 - Current
- Maintain accurate records of safety protocols and state licenses, guaranteeing compliance and safeguarding player welfare.
- Coordinate tournament logistics with multiple stakeholders, ensuring seamless operations and adherence to schedules.
- Monitor player progress through detailed performance assessments, identifying areas for improvement, and tailoring training methods accordingly.
- Conduct small-group trainings of ages ranging from third grade to high school, including running satellite camps for various local schools as well as large scale camps of 100+ students.
Administrative Assistant
Wittenberg University
Springfield, OH
01.2022 - 05.2024
- Analyzed and documented performance metrics for games and practice sessions.
- Produced twenty-seven detailed scouting reports per season, enhancing strategic planning and contributing to improved game outcomes.
- Coordinated communication among coaching staff and athletes, fostering a cohesive team environment and enhancing overall morale.
Education
Bachelor of Arts - Exercise Science
Wittenberg University
Springfield, OH05.2024
Skills
- Data Analysis
- Communication Skills
- Record Keeping
- Conflict Resolution
- Time Management
- Customer Service
- Organization
- Client Relations
- Coordination
- Compliance Auditing
- Inbound Sales
- Problem Solving
Timeline
Sales Agent
Medicare One Stop
03.2025 - Current
Administrative Assistant
Ohio Premiere Volleyball Club
05.2022 - Current
Administrative Assistant
Wittenberg University
01.2022 - 05.2024
Bachelor of Arts - Exercise Science
Wittenberg University