MACKENZIE LOCKWOOD
Northglenn,CO
Summary
To secure an opportunity, I love taking on new challenges that will further develop my growth and future opportunities for myself. The passion for helping people will drive me to exceed expectations and constantly bring new ideas to the table. Dedicated professional with experience in problem solving. being adaptable to surrounding, time management as well as being part of a team and working hard to reach goals. The goal is to assist in delivering excellent customer service by using strong communication skills.
Overview
10
10
years of professional experience
Work History
Service Advisor
OMEARA GMC
Thornton, CO
05.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated vehicle repairs and maintenance schedules, ensuring timely completion of services.
- Utilized dealership management software to track service history and streamline operations.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Provided support to technicians by communicating detailed service requests and updates.
- Trained new staff on customer interaction protocols and service procedures for consistency.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Accounts Payable and Receivable Specialist
MERCEDES BENZ OF WESTMINSTER
Westminster, CO
11.2022 - 05.2024
- Processed invoices and payments, ensuring timely and accurate financial transactions.
- Managed vendor relationships, resolving discrepancies and fostering positive communication.
- Implemented automation tools, streamlining accounts payable processes for increased efficiency.
- Reviewed account reconciliations, maintaining accuracy and compliance with internal policies.
- Managed high volume invoice processing while maintaining accuracy in data entry, ensuring timely payments to suppliers.
- Optimized cash management through accurate forecasting of accounts receivable collections and disbursements.
Service Advisor/BDC Service Representative
JAGUAR LAND ROVER FLATIRONS
Broomfield, CO
03.2022 - 11.2022
- Delivered exceptional customer service by addressing inquiries and providing timely vehicle maintenance recommendations.
- Coordinated service appointments, ensuring efficient workflow and customer satisfaction through effective communication.
- Assisted technicians in diagnosing vehicle issues, facilitating accurate repairs and enhancing service delivery efficiency.
- Managed warranty claims and ensured compliance with manufacturer guidelines, minimizing disputes and enhancing customer trust.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Interior Design Assistant
KARYN DISMORE INTERIORS, LLC
Frisco, TX
01.2021 - 11.2021
- Assisted in preparing design presentations and client proposals using design software.
- Coordinated with vendors to source materials, furniture, and fixtures for projects.
- Maintained project schedules and ensured timely delivery of design elements.
- Collaborated with lead designer to develop innovative space planning solutions.
- Provided administrative support by updating project documentation and managing client communications.
- Utilized 3D rendering software to create realistic visualizations of proposed designs for client approval.
Office Manager
JAGUAR LAND ROVER FRISCO
Frisco, TX
12.2017 - 12.2020
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated schedules and meetings for management team, optimizing time utilization.
- Implemented office policies and procedures, enhancing workflow consistency.
- Oversaw inventory management, ensuring adequate supplies for departmental needs.
- Trained new staff on office protocols, fostering a supportive work environment.
- Monitored budget expenditures, aligning with financial guidelines and organizational goals.
MERCY HOSPITAL
Patient Care Tech
Joplin, MO
02.2016 - 09.2017
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, enhancing patient comfort and independence.
- Maintained accurate and detailed patient records using electronic health record systems.
- Collaborated with multidisciplinary teams to coordinate effective patient care plans.
- Supported nurses in administering medications and treatments as directed.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Education
High School Diploma -
Neosho High School
Neosho, MOSkills
- Customer service
- Computer skills
- Multitasking and organization
- Handling customer complaints
- Energetic
- Positive Work Attitude
- Fast Learner
- Self Starter
- Data Entry Experience
- Hard Worker
- Organized
- Adaptable
Employee of the Year
I accepted the Employee of the Year award for 2025, for the dedication to the business and going above and beyond for all departments. I am beyond grateful for the award as it has helped show myself through the hard work and dedication, going above and beyond is always recognized. I am thankful to be trusted by this company, and be a dependable employee that my fellow peers know they can count on.
Timeline
Service Advisor
OMEARA GMC
05.2024 - Current
Accounts Payable and Receivable Specialist
MERCEDES BENZ OF WESTMINSTER
11.2022 - 05.2024
Service Advisor/BDC Service Representative
JAGUAR LAND ROVER FLATIRONS
03.2022 - 11.2022
Interior Design Assistant
KARYN DISMORE INTERIORS, LLC
01.2021 - 11.2021
Office Manager
JAGUAR LAND ROVER FRISCO
12.2017 - 12.2020
MERCY HOSPITAL
Patient Care Tech
02.2016 - 09.2017
High School Diploma -
Neosho High School