MACKENZIE N. MACON

Farmington Hills,MI

Summary

Dynamic and results-oriented leader with a proven track record in managing production operations, leading teams, and implementing process improvements. Skilled at driving accountability and fostering a culture of teamwork and continuous improvement. Adept at navigating complex challenges and delivering exceptional results in fast-paced environments.

Overview

years of professional experience

Work History

BDC Representative-Sales

Feldman Chevrolet

10.2024 - Current

Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
Contributed to dealership revenue by upselling additional products or services during the sales process.
Boosted sales with proactive follow-up calls and consistent communication with potential clients.

Warehouses Associate/Trainer

CVS Health

Novi, MI

10.2021 - 09.2024

Leadership: Successfully led and trained a team of warehouse associates, ensuring adherence to safety protocols and operational standards.
Process Improvement: Implemented process improvements that increased accuracy and efficiency in inventory management by 20%.
Technical Proficiency: Operated reach trucks and power equipment and utilized RF scanners for precise inventory tracking.
Versatility: Adapted to various roles within the warehouse, demonstrating flexibility and a proactive approach to problem-solving.

Lead Floor Operator

Western Diversified Plastics

Mattawan, MI

04.2018 - 08.2021

Operational Management: Managed machine operations and ensured the accurate weighing and packing of car parts for Ford and Volvo.
Continuous Improvement: Led discussions on plant improvement and risk analysis, contributing to a safer and more efficient work environment.
Documentation: Maintained vendor paperwork with high accuracy, supporting seamless supply chain operations.

IT Computer Consultant

Jackson, MI

07.2016 - 01.2018

Technical Support: Resolved first-level technical issues and provided comprehensive tech policy support.
Project Management: Delivered, set up, and tested technology across campus, ensuring timely and efficient implementation.
Customer Service: Provided exceptional call center support, addressing a wide range of technical inquiries and issues.

Education

Associate Of Business Administration - Marketing

Schoolcraft College

Livonia, MI

Skills

Leadership: Exceptional ability to lead, motivate, and develop high-performing teams
Problem-Solving: High analytical ability to identify and resolve complex issues efficiently
Technical Skills: Proficient in Microsoft Office Suite, RF scanners, and various warehouse management systems

Communication: Strong interpersonal and communication skills, adept at managing conflict and making decisive decisions
Adaptability: Demonstrated ability to thrive in fast-paced and dynamic environments

Accomplishments

Efficiency Improvement: Increased inventory management accuracy by 20% at CVS Health through the implementation of new processes and training programs.
Safety Enhancement: Contributed to a 15% reduction in workplace incidents at Western Diversified Plastics by leading risk analysis and safety improvement initiatives.

Timeline