Mackenzie Mallory
Sparta,MI
Summary
Detail-oriented professional brings extensive construction background and specialized experience on challenging projects. Smoothly leads team members to meet goals, maximize performance and maintain important safety standards. Former knowledge and confidence in a financial corporation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Building Consultant
Toro Steel Buildings
Grand Rapids, MI
11.2025 - 03.2026
- Guided clients in selecting building designs and materials, ensuring alignment with project requirements and preferences.
- Created technical reports, specifications, and cost estimates, providing clients with comprehensive insights for informed decision-making.
- Drafted detailed drawings showing the layout of proposed structures or modifications to existing buildings.
- Cultivated client relationships by addressing inquiries and resolving concerns promptly to enhance satisfaction.
- Resolved client inquiries regarding product features and installation processes.
MPP Underwriter
Northpointe Bank
Cascade, MI
01.2020 - 03.2022
- Evaluated loan applications to ensure adherence to policies and guidelines, enhancing overall compliance.
- Collaborated with loan officers to streamline documentation processes, improving application turnaround time.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Mentored junior underwriters on best practices, fostering a culture of knowledge sharing and adherence to guidelines.
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
Retail Solutions Coordinator
Accelerate (ANC)
Walker, MI
08.2019 - 07.2020
- Lead "store sets" in Albertson's and Jewel Osco's
- Managed communication between departments to streamline operational processes.
- Coordinated team schedules and logistical arrangements for project execution.
- Developed and maintained project documentation to ensure clarity and consistency.
- Facilitated regular meetings to discuss project updates and address concerns.
- Supported budget tracking and expense reporting for various initiatives.
- Managed shipping and receiving processes for office supplies and equipment, ensuring timely deliveries.
- Extract sales reports and interpret through conference calls
- Travel out of state to specific divisional stores and resolve service issues
Receptionist
Freeland Chiropractic
Sparta, MI
01.2015 - 08.2019
- Welcomed visitors and addressed inquiries, enhancing their experience and facilitating smooth operations.
- Coordinated and confirmed appointments, ensuring optimal scheduling for staff and clients.
- Maintained patient records and ensured confidentiality in compliance with regulations.
- Organized and maintained confidential client filing system, ensuring compliance with company policy and safeguarding sensitive information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Customer Service Rep./Data Specialist
Attwood Marine
Lowell, MI
06.2019 - 08.2019
- Managed customer communications to address inquiries and resolve issues
- Liaised with suppliers on defective items to ensure timely resolutions
- Coordinated adjustments of previous pricing errors with current prices for accuracy
- Adjust and balance pricing
- Receive and enter purchase orders into ERP system
- Worked in temporary role to support team operations.
Caregiver
Golden Life AFC
Greenville, MI
03.2019 - 06.2019
- Transferring patients and assisting with daily hygiene and activities
- Preparing meals and assisting with feeding some residents
- Passing of medication and daily charting
- Communicated with supervisor, hospice, and families to provide updates and information.
- Performed routine cleaning and maintenance in patient rooms to ensure a safe and hygienic environment.
- Provided support and coverage for team during maternity leave, maintaining workflow and service quality.
Customer Service Representative/Production Assistant/Planning and Scheduling/Inventory Management
Proos Manufacturing
Grand Rapids, MI
11.2016 - 06.2018
- Resolved customer complaints through effective communication and problem-solving techniques.
- Receiving customer purchase orders and entering them into CRM
- Collaborated with engineers to fulfill special orders and drawings based on customer orders.
- Coordinated procurement of raw materials, ensuring timely availability to meet production requirements
- Inventory and shift scheduling of poly reservoir department
- Updating of drawings per customer requests
- Conducted electrical line work and assembly for equipment installation.
- Compiled and presented monthly reports and spreadsheets to operations management team for informed decision-making
PCC (Patient Care Coordinator)
Michigan Hearing
Grand Rapids, MI
06.2016 - 11.2016
- Ensured compliance with HIPAA regulations in all patient interactions
- Scheduled appointments across multiple office locations to streamline patient access
- Handled payment transactions and facilitated Care Credit enrollment
- Coordinated orders with Oticon, Phonak, and other vendors to maintain optimal inventory levels
- Scanning and updating medical files into new database
- Engaged potential customers through outbound calling to increase service awareness
- Reason for leaving is due to company going out of business.
Education
Associate's Degree - General Education, Finance & Marketing
Grand Rapids Community College
Grand Rapids, MI05-2019
High School Diploma -
Rockford Public School
Rockford, MI06-2016
Skills
- Construction management
- Regulatory knowledge
- Project coordination
- Process improvement
- Property management
- Customer relationship management
- Mechanical knowledge
- Attention to detail
- Time management
- Problem solving
- Efficient under pressure
- Team collaboration
- Adaptability
- Quick learning ability
- Flexible schedule
- Positive Attitude
- Farm management
Websites
References
- Lori Couturier, (616) 262 - 7430
- George Freeland, (616) 887 - 2400
- Sandy Heubner, (616) 745 - 4896
Awards And Volunteering
- Spirit award, Michigan High School Rodeo, 2016
- Auxiliary Board Member, American Legion - Rockford Post, 10 years
Certification
First Aid/CPR
Timeline
Building Consultant
Toro Steel Buildings
11.2025 - 03.2026
MPP Underwriter
Northpointe Bank
01.2020 - 03.2022
Retail Solutions Coordinator
Accelerate (ANC)
08.2019 - 07.2020
Customer Service Rep./Data Specialist
Attwood Marine
06.2019 - 08.2019
Caregiver
Golden Life AFC
03.2019 - 06.2019
Customer Service Representative/Production Assistant/Planning and Scheduling/Inventory Management
Proos Manufacturing
11.2016 - 06.2018
PCC (Patient Care Coordinator)
Michigan Hearing
06.2016 - 11.2016
Receptionist
Freeland Chiropractic
01.2015 - 08.2019
Associate's Degree - General Education, Finance & Marketing
Grand Rapids Community College
High School Diploma -
Rockford Public School